Training / Phlebotomy Specialist - Licensed

Quest Diagnostics•Anaheim, CA

1d•$70,000 - $115,000•Onsite

About The Position

Under the direction of the Territory Manager, provides technical and non-technical training to all staff; writes and updates procedures including the State Phlebotomy Licensure Program; performs site visitations and process analysis; administers staff competency testing, conducts in-services and meetings; conducts interviews for externs and interacts with Patient Services management, IT management, Billing Management, Commercial Group and staff. Monitors Corporate Initiatives. Pay range: $70,000 - $115,000 / year Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programs Annual, no-cost health assessment program Blueprint for Wellness® healthyMINDS mental health program Vacation and Health/Flex Time 6 Holidays plus 1 "MyDay" off FinFit financial coaching and services 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy-up option Flexible Spending Accounts Annual incentive plans Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more!

Requirements

3-5 years of phlebotomy and/or Patient Services supervisory experience.
Position requires travel
The employee may on occasion be required to attend meetings or training sessions during the evening hours.
Occasional overnight travel may be required.
Specific vision abilities required by this job include color vision.
The employee is required to drive, including long distances
Occasionally lifting up to 25 pounds
May require extended periods of focus
May require extended periods of sitting or standing
Ability to manage stress
Capable of handling multiple priorities in a high-volume setting
Must have knowledge of computer applications (Microsoft Word, Excel, PPT, and Outlook)
Practical knowledge in patient services data entry (QLS, IDAA, Care360)
Strong communication skills
Strong problem-solving skills
Strong time management skills
Strong prioritization skills
Strong collaboration skills
Strong critical thinking skills
Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the following laws if applicable, the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
Quest believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, information, assets, and products including sensitive information; accessing customer data or confidential information, and partnering and regularly working with or supervising other Quest employees and interacting with Quest customers.

Responsibilities

Provides technical and non-technical training to new and existing employees in the Patient Services Department: Computer functions i.e. Care360, QLS or other internal lab systems Specimen collection and processing Patient Care Gold Standards Forensic urine collections (DOT and non-DOT collections) Quality control/assurance Patient Service Center Standard Operating Procedures (SOPs) Billing ( including bad debt reductions) Compliance Safety and Environmental Health and Safety (EHS)
Provides, develops, and maintains training material for Site Leads, Group Leads and Supervisors
Writes new procedures as directed
Implements roll out and required training of new procedures
Develops training material for customized training, new hire training, Site Leads, Group Leads and Supervisors
Performs site visitations and process analysis to verify adherence to SOPs, compliance, and safety, enhance performance of sites not meeting corporate metrics, observe current processes, recommend improvements, and assist with implementation
Schedules and conducts Extern interviews
Assesses Phlebotomy skills
Provides training for Externs
Provides feedback to Territory Manager/Supervisor on Extern performance
Monitors and troubleshoot implementation of Corporate Initiatives
Keeps a year-to-date spreadsheet for the territory on: Easypay Open Invoice PCGS E-learning Training Initiatives
Performs UAT Testing
Must have a valid driver’s license and clean driving record
Ensure the confidentiality of patients, employees, and laboratory documents.

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program
Blueprint for Wellness® healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities and so much more!