Training Program Assistant

ALLIANCE WITH CLIENTS CORPORATION • Salisbury, MD

1d

About The Position

Under the general supervision of the Program Director, the Training Program Assistant supports the course instructor in delivering high-quality training programs by ensuring effective student communication, accurate grading, organized documentation, and a structured classroom environment. This role plays a critical part in maintaining operational excellence and a positive learning experience for all students.

Requirements

• Must be at least 18 years of age
• High School Diploma or GED equivalent required
• Successful completion of a criminal background check
• Demonstrated ability to read, write, and follow written instructions and documentation
• Strong organizational and time management skills
• Excellent written and verbal communication skills
• Ability to always maintain confidentiality and professionalism
• Proficiency in basic computer applications (Outlook, Word, Excel, Google Classroom, Canva, etc.)

Nice To Haves

• Associate degree in Education, Healthcare, Business Administration, or a related field
• 1–2 years of experience in administrative support, education support, training programs, healthcare, or a related field
• Experience using Microsoft Office and Google Workspace platforms
• Experience with data entry, student records management, or document control systems

Responsibilities

• Serve as a primary point of contact for students regarding assignments, schedules, and course updates.
• Respond promptly to student questions and ensure clear communication throughout the training program
• Assist with student onboarding, orientation, accessing learning platforms and digital materials.
• Support data entry into student management systems.
• Monitor student progress and notify the instructor of performance concerns.
• Provide reminders regarding certification deadlines and exam scheduling.
• Assist with preparation and proctoring exams, ensuring testing materials are secured and handled according to policy.
• Prepare certificates and verify completion of required documentation before certificate issuance.
• Grade all student paperwork, quizzes, exams, and assignments in a timely and accurate manner.
• Conduct periodic audits of student files for completeness
• Ensures all required state, compliance, and regulatory documentation is collected, completed, and submitted.
• Support compliance readiness for inspections and audits.
• Monitor classroom supply inventory and notify leadership when materials need replenishment
• Assist with organizing training equipment and materials.
• Maintain confidentiality and integrity of all student records.
• Ensures all completed paperwork is properly filed and organized in accordance with institutional and regulatory standards.
• Assist with classroom setup, ensuring the training environment is organized, clean and prepared for instruction prior to each training session (materials, equipment, handouts, etc.)
• Support the instructor during lectures, skills demonstrations, and testing sessions.
• Track student participation and record daily class attendance accurately notifying the Instructor of any attendance concerns.
• Performs other duties as needed or assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED