Training Specialist I

Premera Blue Cross

21d•Remote

About The Position

Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare. Premera is committed to being a workplace where people feel empowered to grow, innovate, and lead with purpose. By investing in our employees and fostering a culture of collaboration and continuous development, we’re able to better serve our customers. It’s this commitment that has earned us recognition as one of the best companies to work for. Learn more about our recent awards and recognitions as a greatest workplace. Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog: https://healthsource.premera.com/. Are you passionate about helping others achieve their full potential? Do you thrive in a dynamic environment where you can make a real impact? If so, we have an exciting opportunity for you! We are looking for several dedicated and enthusiastic Training Specialist I to join our team and help our employees reach new heights of productivity and success. As a Training Specialist I, you will play a crucial role in delivering effective training on our operational systems, ensuring that our team members are equipped with the skills and knowledge they need to excel. This is your chance to be part of a collaborative and innovative team, where your contributions will make a difference every day. Don't miss out on this fantastic opportunity to grow your career and make a positive impact within our organization! The Training Specialist I will help Associates meet the goals of Premera Blue Cross by giving them the opportunity to achieve optimum productivity through successful technical training. The incumbent is responsible for delivering effective training on Premera's operational systems. Some travel to branch offices may be required.

Requirements

An Associates' degree or two years of work experience (Required).
One (1) year of experience in a customer facing role or experience public speaking/training (Required).

Nice To Haves

Prior experience within Ops Learning and Development team.
Two (2) years of experience public speaking/training experience, including the ability to cross-train others and train all levels of the organization.

Responsibilities

Conduct successful classes (in-person and virtual) on assigned Premera operational systems
Use effective training techniques and methods based on adult learning principles
Collaborate effectively with peers to ensure successful class delivery.
Foster strong working relationships with Team Leaders and Technical Support Staff.
Responsible for thorough preparation prior to and throughout the duration of classes, including reviewing training materials, planning activities, and updating examples as necessary.
Maintain proficiency levels on technical platforms as well as all lines of business through continuous learning.
Effectively communicate with business partners and leaders throughout the training delivery process, including expectation meetings, daily status reports, and post-graduation debriefing.
Lead the classroom experience by monitoring attendance, testing productivity and accuracy levels, addressing individual or team behavioral issues, providing accurate and appropriate feedback to trainees and elevating performance issues to the appropriate management team.
Collaborate with customers to evaluate and address specific training needs.
Perform other duties as assigned.

Benefits

Our comprehensive total rewards package provides support, resources, and opportunities to help employees thrive and grow.
Our total rewards are more than a collection of perks, they're a reflection of our commitment to your health and well-being.
We offer a broad array of rewards including physical, financial, emotional, and community benefits, including:
Medical, vision, and dental coverage with low employee premiums.
Voluntary benefit offerings, including pet insurance for paw parents.
Life and disability insurance.
Retirement programs, including a 401K employer match and, believe it or not, a pension plan that is vested after 3 years of service.
Wellness incentives with a wide range of mental well-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs, just to name a few.
Generous paid time off to reenergize.
Looking for continuing education? We have tuition assistance for both undergraduate and graduate degrees.
Employee recognition program to celebrate anniversaries, team accomplishments, and more.
For our hybrid employees, our on-campus model provides flexibility to create your own routine with access to on-site resources, networking opportunities, and team engagement.
Commuter perks make your trip to work less impactful on the environment and your wallet.
Free convenient on-site parking.
Subsidized on-campus cafes make lunchtime connections with colleagues fun and affordable.
Participate in engaging on-site activities such as health and wellness events, coffee connects, disaster preparedness fairs and more.
Our complementary fitness & well-being center offers both in-person and virtual workouts and nutritional counseling.
Need a brain break? Challenge someone to a game of shuffleboard or ping pong while on campus.