Training & Technical Support Specialist ( Law Firm Experience Preferred)

Latitude Inc • Baltimore, MD

8d • $70,000 - $85,000

About The Position

We are seeking a knowledgeable and service-oriented Training & Technical Support Specialist to support our employees by delivering high-quality systems training and providing day-to-day Help Desk support. This role is ideal for someone with law firm or legal industry experience who understands the fast-paced, deadline-driven nature of a legal environment.

Nice To Haves

• Law firm or legal industry experience

Responsibilities

• Deliver onboarding and ongoing training for new hires and existing employees on firm systems, software, and technology tools
• Develop and maintain training materials, user guides, and documentation
• Conduct in-person and virtual training sessions for attorneys, paralegals, and support staff
• Customize training approaches based on role, department, and experience level
• Partner with HR and IT to support employee onboarding and system rollouts
• Provide Tier 1–2 Help Desk support for hardware, software, and application issues
• Troubleshoot and resolve technical issues in a timely and professional manner
• Support legal-specific applications such as document management systems, timekeeping, billing, and case management software
• Escalate complex issues to senior IT staff or vendors as needed
• Track, document, and manage support requests using a ticketing system
• Assist with software updates, upgrades, and new system implementations
• Identify recurring issues and recommend process or training improvements
• Ensure adherence to firm policies, security standards, and confidentiality requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees