Transactions Specialist III

JPMorgan Chase & Co. • Columbus, OH

8d

About The Position

Are you energetic and excited to deliver excellent customer service in a fast-paced tech support environment? Then you’ve found the perfect position—resolve incidents quickly, collaborate across teams, communicate clearly, and keep risk top of mind.
As a Transactions Specialist III in the Integrated Monitoring and Control Center (IMCC) Team, your primary responsibilities will include playing a crucial role in managing incidents and providing L1 Technology support for the Fulfillment Archive Service Product. You will act as a liaison between support groups and the line of business, ensuring timely resolution of operational issues.

Requirements

• Oral & written communication skills, problem-solving skills, and strong organizational skills.
• Advanced MS Office skills.
• Attention to detail and ability to work and make decisions with minimal supervision.
• Flexibility to adapt to changing business needs.

Nice To Haves

• Technical qualification/skills.
• SQL Knowledge.
• Prior Level 1 incident management experience.
• Ability to effectively communicate across all levels of leadership.
• Ability to maintain confidentiality and multitask.

Responsibilities

• Manage IMCC incidents to ensure timely resolution and appropriate comments and escalation.
• Provide L1 Technology support for the Cash and Check Management Product.
• Analyze details and research utilizing multiple systems to resolve problems.
• Maintain strict adherence to established risk procedures and on-going risk education.
• Escalate concerns to appropriate production area and/or owner partners when necessary.
• Assist other team members with problem resolution to create a team synergy focused on the customer concern.
• Communicate clearly with a variety of internal/external clients including senior management.
• Participate in site projects as SME for service enhancements of system and processes.
• Lead and/or provide support of all Continuous Improvement activities.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees