Transition Manager, Client On-Boarding

Akam Associates Inc•Dania Beach, FL

About The Position

AKAM is on the lookout for a Transitions Manager who loves bringing order to complexity and thrives on getting things off to a great start. In this role, you’ll be the driving force behind onboarding new condominium and HOA communities by making sure every transition into AKAM is smooth, seamless, and stress-free. You’ll partner with boards, vendors, and internal teams to orchestrate each transition from kickoff to completion by handling financials, operations, compliance, and communication with confidence and care. If you’re a natural organizer, people-person, and problem solver who enjoys variety and momentum, this is a role where you’ll truly shine.

Requirements

Strong project management and organizational skills
Excellent communication and relationship-building abilities
A detail-oriented mindset with the ability to juggle multiple priorities
A proactive, solutions-focused approach—you spot issues before they become problems
Familiarity with property management operations, including HOA finances, contracts, and compliance
Comfort working with property management software and document systems
Knowledge of Florida HOA laws and governance preferred

Nice To Haves

Florida CAM license a plus, but not required

Responsibilities

Lead and manage the full onboarding process for condo and HOA communities from start to finish
Act as the main point of contact for HOA boards, outgoing management companies (when applicable), and AKAM’s internal teams
Coordinate timelines, workflows, and deliverables across operations, accounting, IT, and support
Create customized transition plans and checklists to ensure every detail is covered
Collect, review, and organize essential HOA records—governing documents, financials, contracts, insurance, and vendor info
Ensure all transitions meet Florida HOA legal and statutory requirements
Accurately transfer community data into AKAM’s systems and property management software
Help refine and standardize transition processes to make each one better than the last
Establish trust with HOA boards and residents
Lead welcome meetings and orientation sessions that set the tone for a successful partnership
Provide clear, consistent communication and updates throughout the transition process
Partner closely with accounting, operations, HR, legal, and leadership to ensure everyone is aligned and ready
Coordinate with vendors and service providers to ensure uninterrupted service for the community
Track transition outcomes and identify opportunities for improvement
Prepare reports and insights for leadership to help drive continuous improvement