Transplant Financial Coordinator, BMT & CT Program

Stanford Health Care•Palo Alto, CA

1d•$41 - $47

About The Position

Responsible for verifying patient benefits, securing authorizations of all transplant and dialysis patients, notifying payers, medical groups and primary care providers of related procedures and admissions, and providing a high level of customer service in accordance with established hospital and departmental regulations, policies and procedures. This position is responsible for coordinating the financial aspects of care. In addition, this position will act as a resource for other ACT members regarding status of the pre and post transplant patients.

Requirements

High school diploma or GED required.
Two (2) years of progressively responsible and directly related work experience
Analytical skills- ability to anticipate and solve problems, analyze statistical date and recommend/implement solutions and improvements.
Interpersonal skills- ability to work collaboratively with a culturally diverse staff and patient/family population, strong customer service skills, demonstrating tact and sensitivity in stressful situations.
Office machine skills- must be computer proficient, including personal computers, and an ability and willingness to learn new systems and programs; experience with hospital information systems such as SMS, Cerner and IDX preferred.
Basic medical terminology is required.
Oral/written communication skills-demonstrates articulate and concise oral communications, as well as, the ability to write clearly and concisely.

Responsibilities

Interfaces with payors, medical groups, and review organizations to obtain appropriate authorizations for blood & marrow transplants.
Gathers the necessary clinical information needed to obtain insurance authorization for transplantation.
Communicates the authorization status of patients to the clinical team in person, by e-mail, and through the presentation this information in a detailed report at the weekly Master Schedule Meeting.
Investigates insurance eligibility and obtains detailed insurance benefit verification for candidates.
Ensures that there are applicable contractual rates in place between SHC and the patient's insurance plan, or involves the Dept. of Managed Care in cases where there aren't applicable contractual rates in place.
Analyzes insurance benefit details to ensure that patients have sufficient coverage and/or resources for transplantation.
Provides financial consultation with patient and/or family members regarding financial aspects when necessary or requested.
Determines deposit requirements when necessary.
Assists patients in securing alternate methods of funding.
Provides counsel to Physicians and the program team on any case where authorization isn't in place in time for a patient's start of treatment.
Notifies Physician, Administrative Director, Financial Specialist and Nurse Coordinator by e-mail of any case where authorization isn't in place for treatment due to start within 3 business days.
Offers expert opinion on likelihood of approval vs. the need for a delay of treatment.
Identifies and documents insurance and authorization information and billing trigger dates in the Financial Database and EPIC.
Interprets transplant contract language and disseminates information on insurance, authorizations, case rate coverage periods, and transplant billing triggers.
Disseminates applicable information to Nurse Coordinators, Cancer Center financial staff, and billing teams.
Active participant in program meetings, including but not limited to: New Patient Meeting, Master Schedule Meeting, meeting with PFS/PSO, BMT Operations staff meetings, and the Dept. of Managed Care Transplant Operations Meeting.
Ensures that financial issues are recognized and addressed.
Advises the Dept. of Managed Care if/when patients scheduled for treatment that requires an individual letter of agreement.
Provides information needed by the contracting team to ensure that appropriate contractual rates are in place for transplant treatment.
Other duties as assigned.