Transportation Accessibility Specialist

MTM Transit•Commerce, CA

11d•$26 - $26•Onsite

About The Position

At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. What will your job look like? As a Transportation Accessibility Specialist, will be titled as "Mobility Assessment Evaluator", will help ensure individuals with disabilities and older adults receive fair, accurate, and timely ADA paratransit eligibility determinations, while also supporting independence and appropriate use of fixed-route public transportation whenever possible. Location: 5747 Rickenbacker Road Commerce, CA 90040 Who This Role Is For: Clinical or Rehabilitation Professional (OT, PT, COTA, rehab, healthcare-adjacent) You value objective functional assessment and defensible decision-making You want to apply clinical judgment outside traditional care settings You’re interested in systems-level impact and community accessibility Social Services or Human Services Professional (Social services, disability services, case management, advocacy) You thrive in people-centered, equity-driven work You bring strong interviewing, listening, and observational skills You are comfortable working within structured eligibility and regulatory frameworks

Requirements

Bachelor’s degree in Social Services, Rehabilitation, Healthcare, or a related field (OR equivalent experience and specialized certifications as allowed by contract)
3+ years of professional experience working with individuals with disabilities and/or older adults
Experience conducting interviews, assessments, or functional evaluations
Experience documenting decisions within regulated or compliance-driven programs
Experience with ADA programs, eligibility determination, &/or public benefits
Strong interviewing, assessment, and observational skills
Knowledge of or ability to develop expertise in ADA complementary paratransit eligibility regulations
Ability to administer standardized evaluation tools consistently and accurately
Clear written communication for reports and eligibility determination letters
Intermediate proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint)
Strong organizational and multi-tasking abilities
Ability to work independently with limited supervision
High standards for confidentiality and data integrity
Additional language skills are a plus

Nice To Haves

Knowledge of public transportation systems preferred
OT, PT, or COTA certification or licensure, preferred
5+ years of post-licensure clinical experience, preferred
CPR and First Aid certification, preferred
Possess a continuously valid US driver’s license, preferred

Responsibilities

Assess & Determine Transportation Access
Conduct in-person interviews and functional assessments with applicants
Review ADA paratransit applications, intake forms, and professional verification materials
Determine required functional assessments and evaluate results
Apply observations and assessment findings to ADA eligibility determinations
Assess applicants’ ability to independently use fixed-route public transportation
Make final eligibility determinations in compliance with ADA regulations and contract standards
Conduct Functional Assessments
Assessments may include: Outdoor and indoor physical functional assessments Cognitive and observational assessments (e.g., FACTS, MMSE) Standardized tools administered according to established protocols
Document, Communicate & Defend Decisions
Produce timely, accurate written eligibility determinations within ADA-mandated timeframes
Maintain complete documentation supporting eligibility decisions and appeals
Enter and manage applicant data in Client systems (including Trapeze)
Participate in appeals processes by clearly articulating decision rationale
Provide additional written documentation to Clients upon request
Collaborate & Improve
Partner with MTM leadership and Client teams to identify process improvement opportunities
Participate in staff meetings, trainings, and Client collaboration sessions
Support community outreach and education initiatives as needed
Maintain HIPAA compliance and confidentiality at all times
Deliver High-Quality Human Service
Build rapport with applicants, caregivers, and support staff
Communicate respectfully, clearly, and compassionately with diverse populations
Maintain a positive, professional presence in all interactions