FULL TIME TRANSPORTATION ASSISTANT

METROPOLITAN FAMILY SERVICE•Portland, OR

1d•$22 - $22

About The Position

Meropolitan Family Service position descriptions are guidelines. They are not intended to identify every task that an employee will be asked to complete. They are intended as a general outline of the essential work responsibilities and qualifications of the position. Values: We use creative and proactive problem solving to build and sustain dynamic community-based programs and quality services. We believe in the potential of families and individuals at all life stages and focus on prevention, wellness, and independence. We build strong relationships by collaborating with our funders, partners, and highly trained volunteers, always striving for an extensive commitment to diversity. General Function: Under the direct supervision of the Program Coordinator, the Full-time Transportation Assistant provides direct services and transportation to senior and disabled clients through the Project Linkage program. This position will work Monday through Friday. There may be some variance in scheduled work hours from time to time. Diversity and Equity Values working in a multicultural, diverse environment Values and supports inclusion and program access for clients Supports agency goals for reducing disparities in outcomes for communities of color Adopts anti-racism approaches to services by understanding and acknowledging systemic and individual racism and privilege Collaboration Ability to work effectively in collaboration within all program areas of MFS as well as other agencies Ability and commitment to work effectively within a team-dependent environment and provide leadership and support to staff to demonstrate effective team dynamics Provide information and assist with linkage to broader community and social services Ability to work and communicate effectively with a broad range of individuals and groups Ability to connect position roles and agency mission Teamwork Ability to work independently and to collaborate with other MFS staff and volunteers and to model effective teamwork skills Administrative duties Possesses knowledge about older adults and people with disabilities Demonstrates knowledge and competency to operate a personal computer Possesses strong verbal and written communication skills Possesses excellent time management and organizational skills Ability to effectively manage and maintain confidential and sensitive information Ability to recognize and manage critical incidents with clients and adhere to agency reporting standards Ability and commitment to continuous quality improvements and innovation Teamwork Ability to work independently and to collaborate with other MFS staff and volunteers and to model effective teamwork skills

Requirements

Must have current and valid driver license to operate motor vehicles in the driver’s state of residence
Minimum of one year of experience in the operation of passenger vans, minibus and other vehicles
Must have knowledge of and ability to safely operate a lift equipped 14 passenger minibus as well as ramp equipped minivans
Ability to drive vehicles safely in dense, urban areas, on narrow streets and in varied weather conditions
Ability to effectively read maps and understand street numbering systems
Ability to create efficient routes
Must be able to safely and regularly lift a maximum of 30 pounds
Must be able to consistently, regularly and safely bend, squat, stretch and maneuver to secure wheelchairs and motorized scooters in vehicles
Must have satisfactory vision and hearing to safely drive in urban environments and understand/address needs of clients while driving
Understanding of and desire to work with older adults and people with disabilities
Ability to work patiently with clients who are experiencing challenges with mobility, health, hearing, vision, and cognition
Demonstrated computer skills, ability to use Google Suite
Ability to work effectively in a rapidly changing environment
High school diploma or GED
Must have a clean driving record and have maintained a current driver license for a minimum of five years
Personal transportation allowing for travel within the Portland Metropolitan area in a timely manner.
If driving a personal vehicle, must maintain a valid driver license for the state of residency, personal auto liability insurance coverage and a driving record permitting coverage under the agency auto liability policy.
MFS requires all employees and volunteers to complete a criminal background check.
Must also complete a Department of Motor Vehicles record check based on agency and program criteria.

Nice To Haves

One year of experience providing transportation to groups including older adults and/or persons with disabilities is highly desirable

Responsibilities

Provide a professional, safe and friendly transportation experience for older adults and people with disabilities for medical appointments, shopping and personal errands
Provide safe assistance to passengers with entry and exit from vehicles
Provide assistance and guidance to passengers for loading and unloading groceries, packages, wheelchairs, walkers, canes and other items as needed
Safely and accurately use an onboard data device for tracking trip data
Perform all pre and post trip vehicle inspections on a daily basis
Support all program vehicles with refueling needs as requested
Secure mobility devices, such as wheelchairs and motorized scooters, in vehicles as needed
Maintain cleanliness of vehicles when working
Ensure vehicles are safe for travel and notify office staff immediately regarding any concerns with vehicles
Provide assistance with vehicle maintenance needs, including driving vehicles to & from repair shop
Attend regular meetings with program team and Program Coordinator to review service delivery and identification of client needs
Provide information and referral support to clients as needed
Notify Program Coordinator immediately regarding any urgent needs or significant changes in a passengers status
Collaborate with program team in continuous improvement of service delivery
Attend all program staff meetings and other meetings as required
Successfully complete Mobility Awareness and Defensive Driving training every three years
Complete annual bloodborne pathogens training
Complete annual road tests
Comply with Metropolitan Family Service policies and procedures as outlined in the Employee Handbook
Effectively and consistently market the organization, communicating about MFS and its programs in a way that is both compelling and on message.
Follow marketing guidelines in place when communicating with staff, volunteers, clients, partners and potential supporters
Other duties and responsibilities as assigned