Transportation Facilitator

BHC•Charleston, SC

31d

About The Position

The Transportation Facilitator will lead a team of drivers and colleagues in an efficient, safe, and productive manner. Among other duties, this position is responsible for daily transportation reporting, implementing business objectives, valet organization and posting, bellman communication and direction, as well as maintaining department standards and objectives related to Forbes and LQA standards. Other tasks include ensuring adherence to safety guidelines, delegating work assignments to drivers, ensuring guest satisfaction, and managing information. Essential Functions and Responsibilities Ensuring team is well informed and aware of daily events, rides, hotel updates, etc. Audit reservations, process paperwork, complete charges and resolve any outstanding payments. Complete reservations for same day and future requests via email, website and/or telephone. Valet organization and daily postings. Bellman direction and daily schedule maintenance. Maintain efficient email communication within department and company. Provides support to transportation department and department manager as needed. Responsible for reporting all reservation information to department manager. Responsible for reporting colleague information to department manager. Critical thinking to ensure best solutions achieved when conflicts in reservations arise. Responsible for reporting any incidents / accidents / breakdowns immediately to People and Culture, Security and Manager on Duty. Responsible for processing any relevant administration with outside parties in the event of an accident. Ensure that the hotel’s health, safety, and hygiene policy is followed. Enforces all hotel policies including uniforms. Immediately report any equipment issues to department manager. Maintain a work friendly atmosphere and a team environment. Keep vehicle staging area clean and professional. Maintain a high level of communication and service for all guests and clients. Anticipate guest needs and resolve guest issues proactively or in a timely manner. Supportive Functions and Responsibilities Ensures that daily accounting reports are on time and accurate. Assists with front office as needed-Valet, Luggage, lobby. Maintains front of house presence for guest arrival and departure. Greets guests entering and exiting the building and provide assistance when possible. Recognizes where the team and individual performers need to improve and trains and coaches. Ensures all team members have been trained in safety and loss prevention procedures.

Requirements

Excellent communication skills – oral and written
Excellent guest service skills
Knowledge of computer programs utilized in property management-Word, Info, Alice, Limo Anywhere
Able to work a flexible schedule, including weekends and holidays.
Working knowledge of general business practices including accounting, human resources, and customer service.
Strong customer service skills, guest relationship experience.
Knowledge of front and back of house operations
Fluent and professional communication both written and verbal
Works well under pressure, multitasking, and team player
Extreme attention to detail in all areas, organizational skills, and thinks strategically.
Schedule – ability to work Holidays 7 days a week availability Weekend availability Shift availability 8-hour shift Overtime when required Day Shift (Required)

Responsibilities

Ensuring team is well informed and aware of daily events, rides, hotel updates, etc.
Audit reservations, process paperwork, complete charges and resolve any outstanding payments.
Complete reservations for same day and future requests via email, website and/or telephone.
Valet organization and daily postings.
Bellman direction and daily schedule maintenance.
Maintain efficient email communication within department and company.
Provides support to transportation department and department manager as needed.
Responsible for reporting all reservation information to department manager.
Responsible for reporting colleague information to department manager.
Critical thinking to ensure best solutions achieved when conflicts in reservations arise.
Responsible for reporting any incidents / accidents / breakdowns immediately to People and Culture, Security and Manager on Duty.
Responsible for processing any relevant administration with outside parties in the event of an accident.
Ensure that the hotel’s health, safety, and hygiene policy is followed.
Enforces all hotel policies including uniforms.
Immediately report any equipment issues to department manager.
Maintain a work friendly atmosphere and a team environment.
Keep vehicle staging area clean and professional.
Maintain a high level of communication and service for all guests and clients.
Anticipate guest needs and resolve guest issues proactively or in a timely manner.
Ensures that daily accounting reports are on time and accurate.
Assists with front office as needed-Valet, Luggage, lobby.
Maintains front of house presence for guest arrival and departure.
Greets guests entering and exiting the building and provide assistance when possible.
Recognizes where the team and individual performers need to improve and trains and coaches.
Ensures all team members have been trained in safety and loss prevention procedures.