Transportation Representative

Smithfield Foods • Suffolk, VA

9d

About The Position

As a Transportation Representative on our Supply Chain team, you will play a key role in ensuring timely, cost-effective product delivery by coordinating between transportation providers, sales brokers, and customer buyers. You’ll support logistics operations by resolving delivery issues, facilitating communication, and maintaining high service standards to keep our customers and shelves stocked efficiently.

Requirements

• High school diploma or GED and 2+ years of experience in Transportation, Logistics, or Customer Service, required.
• Strong verbal and written communication skills with the ability to interact effectively across teams.
• Familiarity with Microsoft Office Suite (Excel, Word) and order processing software.
• Solid decision-making skills and the ability to compare options and calculate transactional trade-offs.
• Proven ability to manage multiple tasks and resolve issues quickly in a fast-paced environment.
• Demonstrated ability to work well with others and foster a respectful, team-oriented work culture.

Nice To Haves

• Bachelor’s Degree preferred.

Responsibilities

• Carrier & Sales Communication: Serve as the main point of contact between transportation carriers and field sales teams, relaying updates and resolving service issues promptly.
• Real-Time Load Tracking: Use FourKites tracking software to monitor shipments and provide real-time status updates.
• Service Issue Resolution: Notify Customer Service of existing or potential delivery issues, and work collaboratively to minimize disruptions.
• Broker & Sales Updates: Keep sales representatives and brokers informed about any transportation-related challenges or delays.
• Delivery Management: Enter and track delivery data, make decisions on missed appointments, and determine the next best steps for customer satisfaction.
• High-Profile Account Monitoring: Track and report on Spotlight Accounts with prior service issues, ensuring enhanced handling and follow-up.
• Appointment Coordination: Assist with securing and re-scheduling delivery appointments to align with customer expectations and delivery windows.

Benefits

• Smithfield is proud to offer robust, flexible and affordable benefit plans and programs to support our team members and their loved ones, and with out-of-pocket costs, on average, 20 percent less than plans offered by other employers.
• Beyond our medical plans, our Be Well programs offer tools and resources to enhance your quality of life, at no additional cost. These programs are uniquely tailored to our Smithfield team and provide support for elective surgeries, weight loss, mental health, cancer, kidney disease, diabetes, smoking cessation, asthma, maternity management and more.
• Our company invests in your future. We offer comprehensive training and professional development programs designed to help you reach your full potential.
• Our partnership with GUILD supports your continuing education with tuition assistance covering English language learning and various certificate programs, while our leadership development initiatives nurture high-potential talent.
• For those looking to build specialized skills, we offer apprenticeship programs that combine hands-on experience with focused learning.
• We also offer unique benefits like our Smithfield Scholarship Program for employees’ children.
• Smithfield’s Education Reimbursement Program provides financial reimbursement to team members who want to further their formal education by obtaining a GED/High School Equivalency (HSE) Diploma or by pursuing an academic degree at an accredited college or university that is not a Guild learning partner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED