Transportation Services Agent -Part Time

Old Dominion Freight Line•Thomasville, NC

About The Position

Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider. The Transportation Services Agent provides exceptional customer service to both internal and external customers via phone and email. This role requires an in-depth understanding of company services and the ability to effectively communicate concerns within the department. The Agent will handle high volumes of emails and calls.

Requirements

High school diploma or equivalent
Customer service experience, preferably in the transportation industry.
Proficiency in Windows, Outlook, and Microsoft Word.
Strong understanding of freight operations and processes.
Excellent verbal and written communication skills.
Ability to deliver outstanding customer service to both internal and external clients.
Strong interpersonal skills and a positive, customer-focused attitude.
Ability to maintain a calm and professional demeanor in customer interactions.
Detail-oriented with strong organizational skills.
Ability to work effectively in a fast-paced, high-volume email environment.
Strong multitasking skills.

Responsibilities

Respond to customer inquiries via phone and email, providing information on domestic and international rate estimates, pickup scheduling, service times, shipment tracking, claim statuses, account balances, and invoice inquiries.
Provide rates for LTL, 4848, 698, 699, read and understand customer’s contracts and schedules and submit spreadsheets of these rates when requested
Handle bill corrections, re-consignments, blind shipment, and coordination of inspections
Email essential documents, including Bills of Lading, Proof of Delivery, claim forms, and freight bills.
Assist customers with freight classification (NMFC).
Maintain proficiency in all functions and programs related to the role.
Understand and accurately use freight industry terminology.
Document and report Overages, Shortages, and Damages (OS&D) and assist customers with claims processing as needed.
Respond to website inquiries, including site navigation assistance, account reactivations, username creation, account linking, and credential recovery.
Process new customer website registrations.
Handle credit card payment processing.
Uphold service standards to ensure an exceptional customer experience.
Provide timely feedback to the manager regarding service issues or customer concerns.
Build and maintain strong customer relationships through prompt and professional communication.
Represent ODFL by delivering service that exceeds customer expectations.
Embody the "Service 2.OD" standard by consistently providing outstanding support and making a positive impact.

Benefits

Great Health Benefits including a Zero premium medical plan for employee only coverage
Vision & Dental
Short Term & Long Term Disability
Flex Spending Accounts
401k Retirement plan with company match and additional company annual discretionary match opportunity
Life Insurance
Wellness Program
Tuition Reimbursement for Drivers and Technicians
Training and growth opportunities to build a career
Ability to advance through our promote from within philosophy
National Career Opportunities Available at our 260+ service centers