Transportation Services Representative 1 (Bilingual Spanish)

State of Oregon•Hillsboro, OR

2d•Onsite

About The Position

Transportation Services Representative 1 (Bilingual Spanish) Oregon Department of Transportation Driver and Motor Vehicles Division (DMV) Field Services Group / Sunset Region Hillsboro The role: Bring your customer service skills to the Hillsboro DMV as a bilingual transportation services representative. In this role, you will assist the public with obtaining a driver license, registering vehicles and issuing permits and license plates. In addition, you will administer knowledge, skill and vision tests to potential drivers, ensure correct fees are collected, provide information about regulations and policies and administer behind-the-wheel drive tests. We provide the training you need to make decisions using vehicle laws, agency policies and regulations. Apply today! This position requires the ability to speak and read Spanish fluently. Indicate your Spanish speaking and reading skills in the application questionnaire. We provide a safe and reliable multimodal transportation system that connects people and helps Oregon's communities and economy thrive. We encourage people from all backgrounds and abilities to apply for our positions. Before applying, visit our applicant information website to learn more about our process. If you are a current State of Oregon employee, you must apply through your employee Workday profile. A day in the life: Help the public register vehicles and apply for permits. Provide exceptional customer service while following privacy laws. Communicate clearly with customers from diverse backgrounds to accurately answer complex questions in a way that is easily understood. Produce photo licenses, instruction permits and identification cards. Administer, correct and explain driver license tests. Conduct and interpret results of driver vision tests. Perform physical examinations of vehicles and verify vehicle identification numbers. Prepare daily bank deposits and account for sensitive inventory. Occasionally perform relief work in other DMV offices within the region. May require standing for extended periods of time, working in inclement weather, working an irregular schedule and lifting up to 40 pounds. Must be able to type at least 30 words per minute with a high level of accuracy. A typing assessment will be conducted at the time of interview for selected candidates. To request a copy of the position description, which includes all duties and working conditions, please email ODOTRecruitment@odot.oregon.gov. What’s in it for you: Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more. Learn more about working at the Oregon Department of Transportation and the benefits we offer. Comprehensive and equitable base salary offer within the listed range. Through an equal pay assessment, we will determine the salary offer using the information you provide in your submitted application materials. Please ensure your application materials are detailed, accurate and reflect your skills, experience (paid and unpaid) and education as they relate to the position when applying. The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%. Public Service Loan Forgiveness opportunity! Want to know about new job postings? Subscribe to receive weekly email notifications!

Requirements

Two years of public contact/customer service experience which involved dealing with the public in person or by phone providing information about services/programs or explaining and/or applying rules, regulations and procedures
Experience or training using computers to retrieve and input data
Three months experience collecting money and making change.
Completion of an associate’s degree will substitute for one year of the public contact experience.
Driving is an essential function of this position. You must have a valid US driver license and an acceptable driving record.
Must be able to type at least 30 words per minute with a high level of accuracy.

Nice To Haves

Experience working in a fast-paced environment and dealing with stressful situations.
Demonstrated computer literacy skills and reading comprehension skills.
Experience providing excellent customer service.
Experience handling multiple assignments and frequent interruptions.
Experience effectively interpreting and communicating complex rules and policies to customers or clients.

Responsibilities

Help the public register vehicles and apply for permits.
Provide exceptional customer service while following privacy laws.
Communicate clearly with customers from diverse backgrounds to accurately answer complex questions in a way that is easily understood.
Produce photo licenses, instruction permits and identification cards.
Administer, correct and explain driver license tests.
Conduct and interpret results of driver vision tests.
Perform physical examinations of vehicles and verify vehicle identification numbers.
Prepare daily bank deposits and account for sensitive inventory.
Occasionally perform relief work in other DMV offices within the region.