Transportation Support Services Supervisor

Penske • Reading, PA

6d

About The Position

Responsible for the daily shift operations of the Transportation Support
Services (TSS) call center. Ensure department is staffed adequately to business
demands. Serves as the subject matter expert (SME) for Coordinator functions,
providing guidance and supplemental training to TSS Associates. Will be required
to perform Coordinator duties as needed during periods of staffing shortages,
volume spikes, or other operational demands. Resolve any issues that impact
daily operations and ensure that team meets established department goals.

Schedule: 2nd Shift 1pm - 11:30pm Wednesday - Saturday (This position supports a
24/7 operation. Flexibility to work weekends and holidays are required, and
Supervisors are expected to maintain availability and respond to operational
needs outside of assigned shifts.)

Additional Benefits:
• Paid Time Off
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401K
• Associate Referral Program
• Our associates also enjoy numerous associate discounts and opportunities to
grow with the organization!

About Penske Logistics
Penske Logistics engineers state-of-the-art transportation, warehousing and
supply chain management solutions that deliver powerful business results for
market-leading companies. With operations in North America, South America,
Europe and Asia, Penske and its associates help businesses move forward by
increasing visibility and driving down supply-chain costs. Visit
Penske Logistics [https://www.penskelogistics.com/] to learn more.

Responsibilities

• Monitor team productivity and performance.
• Ensure proper staffing requirements are met daily for TSS.
• Keep team motivated to achieve department goals and targets.
• Provide follow up to internal and external customer requests through email and by phone.
• Coach coordinators/assist in resolving escalated customer service issues.
• All aspects of performance management for coordinators: to include interviewing, hiring, planning, assigning and directing work, appraising performance, and corrective counseling.
• Work on department initiatives, implement innovative methods, ideas, and programs to improve team performance, increase customer satisfaction, and meet department goals.
• Other projects as assigned by the manager

Benefits

• Paid Time Off
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401K
• Associate Referral Program
• Our associates also enjoy numerous associate discounts and opportunities to grow with the organization!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed