Transporter

Catholic Charities•San Antonio, TX

About The Position

Transporter is responsible for the coordination and implementation of transportation services to older adult clients to include the safe delivery and pick up to their final destination. The Transporter keeps the program director informed of any transportation concerns or needs, to include vehicle issues, booking difficulties, client needs, and change of travel plans.

Requirements

Associates’ degree in business-related field, community health, or social work preferred.
High school diploma/GED required.
Minimum of 1 years’ experience in customer service, and/or commercial driving.
Must be at least 21 years old
Reliable transportation
Valid driver license
Clean driving record
Valid vehicle liability insurance
Strong understanding of issues related to aging and social isolation of seniors
Knowledge of community resources and social services
Proficiency with personal computer, email, internet, and computer software including Microsoft Office 365; experience with database systems preferred.
Ability to work in a culturally sensitive manner with people of various backgrounds
Ability to build strong relationships
Demonstrated ability for collaborative work in a team environment, as well as ability to work independently and proactively to meet expected deadlines
Ability to maintain appropriate ethical boundaries and professional relationships
Must be flexible and adaptable, and be comfortable scheduling and rescheduling a day’s activities based on multiple factors.
Must be detail oriented, organized, self-motivated, work well independently and on a team;
Must have good written and verbal skills;
Must have good critical thinking and problem solving skills.
Bilingual: Fluent in English/Spanish

Responsibilities

Coordinating schedule of client appointments for food deliveries, and other travel needs
Maintaining and ensuring the safety and well-being of client while in transport
Ensuring that documentation for transportation is completed in accordance with agency policy, including client transportation safety checklist
Anticipating transportation needs of the program and coordinating efforts to complete
Ensuring that all vehicle registration and insurance documentation is available in vehicles
Completing all required client data entry, reports, and paperwork in an accurate and timely manner as directed
Documenting and reporting to supervisor all serious incidents completely, accurately and in a timely manner to include vehicle accident reports
Reporting to work in a timely manner as assigned and scheduled
Abiding by traffic laws and agency transportation policies
Ensuring transportation services are provided in a manner that promotes best practices and facilitates the optimum delivery of quality trauma informed care
Attending administrative staff meetings, senior events, and recruitment as directed
Demonstrating knowledge and sensitivity of cultural norms, values and heritage
Must complete all required assigned professional development/training in a timely manner
Must be sensitive to the service population’s cultural and socioeconomic characteristics
Adhering to safety training and protocols on a daily basis, and taking precautionary measure to ensure the safety and well-being of self, others
Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information
Adherence to the Code of Conduct and the Faith and Moral is mandatory
Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization
Other duties as assigned by the Program Director, Senior Director, and/or Vice President of Programs