Treasury Management Implementation Director

Old National Bank•Brookfield, WI

About The Position

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values. The Director of Treasury Management Implementation leads the end‑to‑end implementation strategy that turns sales into lasting client relationships, accelerated revenue, and sustainable deposit growth. This role sits at the intersection of client experience, automation, and operational excellence, ensuring clients realize value faster through streamlined onboarding, modernized processes, and digital transformation. As a change leader, this position drives simplification and scale by leveraging automation, ServiceNow, and cross‑functional partnerships to remove friction and support growth. The role champions a best‑in‑class client experience by setting service standards, governing escalations, and using voice‑of‑client insights to continuously improve outcomes. Ultimately, this leader builds and develops high‑performing teams while representing Treasury Management Client Service as a strategic partner across the enterprise, helping move ONB’s strategy from vision to execution. The salary range for this position is $127,900.00/Yr. - $258,600.00/Yr. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled.

Requirements

Bachelor’s Degree and/or H.S. Diploma/GED with related experience
Minimum seven (7) Treasury Management or Treasury Operations experience with deep product/technology knowledge
Five (5) years or more of leadership experience managing multi‑site, multi‑layer service/operations teams
Must have significant Treasury Management industry experience working with large and sophisticated clients
Proven track record in organizational leadership, transformation, and strategic operations
Expertise in strategic planning, financial analysis, and team management
Advanced skills in client relationship management and retention
Ability to orchestrate organizational resources by identifying key players, communicating relevant information, and building collaborative client-focused relationships
Leadership experience with proven positive outcomes in revenue growth, new client acquisition, existing client retention
Experience in successfully driving rapid innovation and implementing agile processes within Treasury Management or a related field
Demonstrated ability to lead high achieving teams and deliver exceptional results in a fast-paced, high-pressure environment
Results oriented focus with ability to take control of situations, display ownership, make decisions, act, be accountable for those actions
Responsible for deliverables – takes ownership and meets expectations and deadlines without excuses
Builds and maintains deep trusting relationships with others internally and externally
Excellent written and oral communication skills; best in class persuasion skills and influential disposition; build consensus and buy in amongst cross-functional teams; assertive – respectful, direct, transparent and straight forward, even when addressing a somewhat unreceptive audience
Thorough with strong attention to detail – ensures work product is complete; takes ownership of the duties, tasks, and strategic items assigned
Anticipates obstacles and challenges – analytical; uses data to present business cases, make sound decisions and overcome objections
Ability to work on multiple complex projects simultaneously, managing time and resources to ensure work is completed efficiently and within established timeframes
Strong problem-solving and follow-up skills with the ability to make independent decisions based on researched conclusions
Knowledge of Treasury Management banking products, services, policies, procedures and regulations
Position may require the need to travel to other Old National, client or meeting locations

Nice To Haves

Certified Treasury Professional (CTP) and/or Accredited ACH Professional (AAP) preferred

Responsibilities

Lead Treasury Management (TM) Implementation strategy across innovation products, TM products and services, and digital transformation initiatives, with a focus on accelerating organic deposit growth and TM revenue
Serve as executive sponsor and driver for automation, ServiceNow, and digital transformation initiatives
Drive speed to revenue by streamlining implementation processes, leveraging automation and ServiceNow workflows to shorten onboarding timelines and improve client time to value
Act as a change agent for modernization, identifying and executing opportunities to simplify, standardize, and automate implementation and servicing activities to support growth at scale.
Sponsors transformation and automation initiatives; manages change adoption and communications
Represents TM Implementation on enterprise committees, steering groups, audits, and strategic projects; works closely with other ONB teams – IT, Operations, etc. to deliver strategic outcomes
Leads cross‑functional initiatives with TMCS, TM Sales, Operations, Product, Technology, and Risk/Compliance to remove friction and improve service delivery
Champion client experience improvements using voice-of-client insights, surveys and analytics
Govern escalation pathways for high-value and high-risk clients
Improve onboarding experience, time to value, and service consistency
Establishes service standards, performance measures, operating procedures, and governance for Implementation
Oversees SLA performance, first‑contact resolution, quality assurance, and operational reporting across channels
Lead ServiceNow automation strategy across Treasury Management Implementation by partnering with TM Client Service, Operations, IT, ServiceNow, and key business stakeholders to design scalable workflows that reduce manual effort, improve transparency, and accelerate client onboarding and revenue realization
Simplify, standardize, and automate implementation and servicing activities
Partner with Operations, IT, ServiceNow teams, and business stakeholders to design scalable workflows
Ensures strong internal controls and compliance; leads remediation of audit findings; proactively strengthens risk posture
Leads a multi‑layered organization (Supervisors with their own direct reports and separate individual contributors) across multiple locations or specialty teams
Champion talent excellence by building, developing, and retaining high‑performing Implementation teams, while fostering a culture of accountability, continuous improvement, and client focus
Manages and provides day-to-day oversight to Supervisors (with their own direct reports) and individual contributors (with limited guidance) to ensure success, internal/external client satisfaction; is a point of escalation (removes barriers/obstacles) as well as decisions requests by team members without sufficient authority or expertise for the subject request
Owns workforce planning, staffing strategy, and budget/FTE allocation; ensures scalability and coverage across channels
Drives accountability and coaches – set standards, monitor progress, address issues/underperformance through formalized processes; develops future leaders through coaching, stretch assignments and succession planning
Fosters collaboration and celebrates team wins – encourages cross-functional work and shared ownership; recognizes individual and team achievements
Highly proficient in key accountabilities of individual contributor role – proven track record, year-over-year success demonstrated, subject matter expert, possess necessary credibility to be successful in a leadership role