Treasury Management Support Specialist
About The Position
Assists Treasury Management Sales Officer by performing daily support activities related to commercial customers and treasury management services. Acts as a point of contact for account officers and loan administrative assistants on evaluating commercial customer needs with regards to treasury management services (cash management, ACH, RDC, positive pay, business credit cards and merchant services). Establish new commercial account relationships and treasury management services while ensuring compliance with policies. Respond promptly and professionally to customer inquiries, ensuring satisfaction. Assist in training customer and bank personnel on treasury management services. Contribute to the development of new treasury management products and services. Perform quality control review of treasury management agreements and other related documents in support of treasury management relationships. Collaborate with internal departments, loan offices, and banking centers. Handle customer records, including preparation, completion of forms, and document scanning. Convey information, compose correspondence, and coordinate resolution of customer issues. Attend and participate in meetings, complete required reports, and stay informed of policy changes. Maintain confidentiality of customer information. Undertake special projects and perform assigned job duties.
Requirements
- High school graduate or equivalent, with some college preferred.
- Minimum age of 18.
- 1-3 years of banking or office experience, or equivalent higher education experience.
- Proficient in MS Office applications (Outlook, Word, and Excel).
- General banking knowledge and experience in managing customer relationships, with desired expertise in cash management.
- Demonstrated technology skills, particularly with online banking/payments applications.
- Exceptional communication, time-management, and organizational skills.
- Self-directed and capable of prioritizing multiple tasks in a fast-paced, diverse, and growth-oriented environment with minimal supervision.
- Highly dependable, detail-oriented, and responsible, ensuring accuracy and timeliness.
- Heightened problem-solving abilities, deadline-driven, and committed to excellence.
- Ability to mobilize internal resources to resolve issues.
- Collaborative team player with the ability to assist others effectively.
- Successful completion of a background investigation according to company policy.
- Must be able to remain in a sitting stationary position for extended periods of time
- Constantly operate a computer and other office machinery
- Ability to lift up to 25 pounds
- Minimal travel required as needed
Responsibilities
- Assists Treasury Management Sales Officer by performing daily support activities related to commercial customers and treasury management services.
- Acts as a point of contact for account officers and loan administrative assistants on evaluating commercial customer needs with regards to treasury management services (cash management, ACH, RDC, positive pay, business credit cards and merchant services).
- Establish new commercial account relationships and treasury management services while ensuring compliance with policies.
- Respond promptly and professionally to customer inquiries, ensuring satisfaction.
- Assist in training customer and bank personnel on treasury management services.
- Contribute to the development of new treasury management products and services.
- Perform quality control review of treasury management agreements and other related documents in support of treasury management relationships.
- Collaborate with internal departments, loan offices, and banking centers.
- Handle customer records, including preparation, completion of forms, and document scanning.
- Convey information, compose correspondence, and coordinate resolution of customer issues.
- Attend and participate in meetings, complete required reports, and stay informed of policy changes.
- Maintain confidentiality of customer information.
- Undertake special projects and perform assigned job duties.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
