Treasury Services Associate

INB, N.A. • Springfield, IL

8h • $45,000 - $70,000 • Onsite

About The Position

The Treasury Services Associate provides centralized support to INB’s Treasury sales team and business clients. This role supports business deposit accounts and treasury management services, including receivables, payables, and fraud solutions. The position assists with implementation and maintenance of treasury products while supporting operations at the Main branch within INB’s corporate headquarters. Strong product knowledge, attention to detail, and excellent customer service are essential.

Requirements

• High school diploma or equivalent required; prior banking experience preferred.
• Ability to read, write, and communicate effectively.
• Basic mathematical proficiency including ratios and percentages.
• Strong reasoning ability in standardized situations.
• Proficiency with web-based systems and Microsoft Office; familiarity with Access preferred.
• Effective communication skills.
• Accuracy and attention to detail.
• Ability to manage and prioritize multiple objectives.
• Strong analytical and problem-solving skills.
• Commitment to customer service excellence.
• Professionalism and quality focus.

Nice To Haves

• prior banking experience preferred.
• familiarity with Access preferred.

Responsibilities

• Greet customers in a courteous and professional manner.
• Establish and update client information during implementation and maintenance processes.
• Analyze and document client requirements in accordance with established procedures.
• Manage and assist Treasury Sales with multiple implementations or projects and communicate progress updates.
• Develop working knowledge of all Retail and Treasury products and services.
• Provide excellent customer service in all interactions.
• Respond promptly to customer phone inquiries in accordance with INB policy.
• Assist customers with deposit account servicing and commercial account maintenance.
• Maintain follow-up on items within pending or hold files.
• Support vault-related commercial transactions as needed.
• Assist the Treasury Services Manager with daily assignments, projects, and reports.
• Continue learning cash management and analysis systems.
• Other Duties as assigned.

Benefits

• INB provides health, dental, vision, and life insurance benefits to all full-time employees. Coverage is also extended to their eligible dependents. Active employees make premium contributions based on plan selections.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED