U.S. Private Bank - Treasury Services Product Associate

JPMorgan Chase & Co.•Newark, DE

About The Position

As a Treasury Services Product Associate within J.P. Morgan’s Private Bank you will manage a case load of research, regulatory and product requests. You will also assist with various Treasury Services projects, to deliver existing banking products and/or features to our clients. The projects led by the team vary in size and content, and an open mind, flexibility, organizational skills and the ability to multitask are keys for success. The Treasury Services product function is responsible for the strategic planning, adaptation, launch and lifecycle management of all cash management products in the Private Bank. Our team aims to enable deposit growth by innovating, bringing strategic insights and efficiencies. It also assists in adapting to a dynamic regulatory framework. To achieve its goals, the Treasury Services product team partners closely with the Deposit Sales managers, Front Office, and Client Service for the elaboration and adaptation of products and features as well as various functions such as Technology, Operations, Legal, Risk, Compliance and Marketing to design, enhance and review changes.

Requirements

2+ years’ experience with Treasury Services products
Operates independently; manages up effectively and escalates issues appropriately
Excellent communicator who distills complex situations for any audience
Creative, client/advisor‑centric thinker who balances business objectives
Meticulous attention to detail and accuracy
Strong negotiation, influencing, and interpersonal skills; collaborative team player who builds partnerships and shares knowledge
Data‑driven; creates metrics and reporting to inform decisions

Nice To Haves

College degree preferred
Experience working in banking or the financial service industry

Responsibilities

Aggregate and analyze client and user feedback to surface themes, opportunities, and improvements
Act as a strategic partner to product managers and cross‑functional teams, representing the voice of the client
Build and maintain strong relationships with stakeholders and internal partners (Deposit Sales, Front Office, Service)
Proactively identify problems and themes; investigate root causes and propose process improvements
Establish a consistent follow‑up cadence, manage issue tracking, and drive escalations (including Treasury Services and high‑touch clients)
Provide timely, concise project status updates; take ownership, act with urgency, and over‑communicate to exceed expectations
Adhere to policies and procedures for client requests; work independently and collaboratively to maximize productivity