Review business clients’ bank statements, credit reports, and financial documents to support recommendations for ACH, Remote Deposit Capture (RDC), and Mobile RDC services. Ensure all ACH and RDC annual reviews follow department policies. Review daily, weekly, and monthly reports for related systems and applications. Coordinate support for clients using treasury management services, helping resolve implementation issues and communicating solutions. Serve as a liaison between clients and internal operational teams. Handle online banking setup requests, user updates, and limit increases according to procedures, including completing required callback verification. Serve as the main point of contact between the bank, its clients, and service providers for Account Analysis, online banking, and digital payment channels. Act as a subject matter expert in Account Analysis, including deposit volumes, pricing, billing cycles, reconciliations, and risk controls. Process and verify changes in the Core and Analysis systems to ensure accurate syncing. Manage Account Analysis pricing, complete proforma reviews, process modifications, and review supporting forms. Communicate with Relationship Bankers and Managers regarding earnings credit (ECR) usage, invoicing, third‑party agreements, and required modifications. Provide prompt, accurate, and confidential support for client transactions and inquiries (balances, cleared checks, pending items). Identify and recommend appropriate Treasury Management products and services based on client needs. Attend trainings and presentations from service providers to maintain product knowledge. Ensure all required documentation is complete and compliant for accounts maintained by the bank. Perform other assigned duties as needed.
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Job Type
Full-time
Career Level
Mid Level