Treatment Manager (61744)

CADES•Havertown, PA

About The Position

The Treatment Manager (TM) oversees and manages two (2) to four (4) Community Living Arrangement (CLA) homes under Pennsylvania Office of Developmental Programs (ODP) 6400 regulations, supporting individuals who have intellectual and developmental disabilities (IDD), complex medical needs, physical disabilities, and mental illness. They ensure that the services provided in the program adhere to applicable regulations and that the services which are provided meet the needs of the individuals and are provided according to the Individual Support Plan (ISP) by completing required documentation, assesses individual needs, coordinates and secures services, provides training to staff and individuals, attends and leads meetings, communicates effectively with all team members, and ensures continuous development and monitoring of programming and services to individuals on their caseload. The TM manages all aspects of the home(s) maintaining a clean, safe, and orderly environment for individuals with tasks including, but not limited to, supervising, training, and coaching staff, maintaining appropriate staffing levels, ensuring all facilities and building needs are in good working order and ensuring that homes are fully stocked with all equipment, food, supplies (including sanitization products and personal protective equipment (PPE)), and toiletries needed for individuals. The TM provides feedback, coaches, and models professional behavior and correct methods of care to the DSPs, while also delegating tasks appropriately and ensuring accountability so that the home functions smoothly 24/7 and meets 6400 regulations to provide a healthy, happy quality of life for the individuals served at CADES.

Requirements

Bachelor’s degree from an accredited college or university and two (2) years of experience working directly with individuals with intellectual disabilities or master’s degree from an accredited college or university and one (1) year experience working with individuals with intellectual disabilities.
Three (3) years’ experience working with individuals living with multiple disabilities, including a strong understanding of the safety and communication support required for individuals with physical disabilities.
Two (2) years’ demonstrated experience in the supervision of staff in areas including, but not limited to, recruitment, selection, leadership, coaching, training, performance management, promotion, discipline, and termination.
Previous experience working in and managing a unionized workforce.
Demonstrated knowledge of PA 6400/6500 regulations.
Demonstrated ability to work in a fast-paced environment and effectively prioritize tasks.
Demonstrated strong attention to detail.
Demonstrated ability to work effectively as part of a team.
Demonstrated strong time management and organizational skills.
Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision.
Demonstrated ability to anticipate changes and/or identify issues and take appropriate and effective actions.
Excellent customer interaction, collaboration, and written and verbal communication skills.
Demonstrated intermediate experience with Microsoft Office applications, including Word, Excel, Outlook, SharePoint, and PowerPoint.
Experience using electronic management/electronic records systems; Therap preferred.
Must be able to perform CPR, First Aid, and crisis intervention using agency-trained protocols.
Must possess a current, valid driver's license in the state of residence, have a minimum of three (3) years of driving experience within the United States, and have an acceptable driving record, which will be assessed through a review of the Division of Motor Vehicles (DMV) record.
Available for evening and weekend work as needed and scheduled.
Ability to attend meetings off site as necessary.

Responsibilities

Provides supervision of assigned staff in the areas including, but not limited to, recruitment, selection, leadership, coaching, training, performance management, promotion, discipline, and termination
Works with, understands, and complies with terms and conditions of collective bargaining agreements (CBA) within a unionized environment with tasks including but not limited to adherence to scheduling procedures, processing transfers and promotions, administering disciplinary actions, adjudicating grievances, where appropriate, etc.
Conducts monthly house meetings to ensure staff have a regular touchpoint with the team to review information and policies, receive regular updates, recognition, and feedback, and confirm that all staff in the respective homes know and are following policies, procedures, and individual support plans; keeps a written record/summary of all meetings (dates, attendance, and topics reviewed) and securely files those records
Monitors staff schedules for the group homes and ensures staff are following the schedule and that schedules align with needed staffing ratios; proactively communicates with the scheduling team and medical appointment team to ensure there are no gaps in support for the residents served; has knowledge of and implements backup plans in homes when dealing with emergencies that impact staffing ratios
Monitors the due dates and completion of Relias trainings and communicates to staff if assigned training is coming due or has lapsed to ensure completion and compliance with requirements
Completes orientation for any new direct support professionals, coaching and modeling all needed direct care skills utilized to work effectively in the home; confirms skill mastery and performs regular reviews, refreshers, and assessments to ensure staff have and demonstrate skills required to effectively support individuals
Completes and oversees the implementation of all program planning within the guidelines of regulatory standards including assessments, ISPs, monthlies, quarterlies, and plans of support to ensure compliance and appropriate care of individuals.
Monitors and oversees ISP implementation for individuals within the home and ensure everyone working in the home is properly trained and is aligned with the plan for each individual.
Proactively communicates with individuals’ families and teams to ensure accurate, timely, and consistent communication and updates.
Collaborates with Admissions Coordinator throughout the referral process to ensure a smooth process for individuals coming into the program.
Completes a full assessment sixty (60) days after admission and annually, within 365 days of admission to the residence.
Ensures that all services/supports provided relative to ISP outcomes are reviewed at least every three (3) months with the individual, that the ISP includes community involvement with peers without disabilities, that, if the individuals stays home during the day, there is documentation of the individual’s physician stating medical necessity for the individual to stay home during the day or the team has determined it is in the best interest of the individual to stay home and for the agency to provide day programming at the home.
Monitors all needed durable medical equipment (DME) for individuals by ensuring equipment listed in the ISP is present and functioning, training material is available in the home, equipment is clean and well maintained, and confirming requests for repairs and new equipment are submitted and follow up is completed.
Manages individuals’ financials by conducting completion of spend downs, timely completion of contracts, timely payment of bills, and completing monthly account audits.
Utilizes a corporate credit card for supplies needed in the homes and reconciles the card as required per policy to ensure fiscal responsibility and adherence to budget
Models and coaches DSPs on the appropriate way to receive and greet visitors in the home to ensure a friendly, welcoming, and safe environment for all while protecting individual’s privacy and health
Provides coaching and training to Direct Support Professionals on essential job tasks including, but not limited to, completing effective documentation, accurately administering medication, changing, bathing, providing appropriate meals in the correct texture for the residents, cleaning and sanitizing the home, and engaging in proper infection control and use of PPE to ensure staff competency and the health and safety of the individuals supported
Coaches and directs staff to accurately and effectively complete all required documentation including, but not limited to, daily t-logs, overnight checklists, food logs, sleep charts, and behavior data; regularly monitors data sources for completion and provides feedback and retraining as needed
Recognizes and builds on staff strengths, delegating household tasks to staff who are particularly good at/role models for certain elements of direct care, and praising staff accordingly for work well done
Directs staff on how to maintain a safe living area for individuals, including the dining area and kitchen, by actively carrying out building safety routines (i.e. fire drills) and taking the initiative to correct safety hazards and/or reporting hazards to proper leadership when unable to eliminate the hazard
Provides training to direct support staff on regulations and preparing for inspection; identifies and addresses violations through regular review and directing and assisting staff in making appropriate corrections
Coordinates scheduled monitoring with Support Coordinators and county entities to ensure the individual’s needs are fully met.
Monitors monthly attendance for individuals and submit to fiscal department for billing.
Completes safety and documentation audits regularly to ensure compliance of health and safety of individuals, that documentation is completed appropriately, the physical plant and vehicles are well-maintained, and staff are following all safety requirements.
Monitors and oversees medication administration to ensure compliance and safety by completing medication observations and medication audits in line with ODP regulations; trains and holds staff accountable for administering medication and completing corresponding documentation thoroughly and accurately to ensure the health and safety of individuals supported
Receives staff call outs and assists with locating qualified staff coverage to ensure adequate staffing in homes
Proactively contacts and updates direct support professionals who have been left on shift beyond their designated hours to ensure open communication and manage expectations that coverage will be available as soon as possible as well as demonstrate excellent customer service and expected communication standards for our staff
Returns calls, emails, and messages to all stakeholders to ensure respect and open and transparent communication
Protects and adheres to HIPAA compliance and confidentiality by ensuring that staff communications occur via HIPAA compliant systems (i.e. SComm, utilizing CADES house cell phone)
Demonstrates respectful, professional, engaging behavior with DSPs, the individuals served, CADES treatment team members, and any external stakeholders including, but not limited to, families, neighbors, physicians, supports coordinators, ODP representatives and external clinicians
Responds to emergencies following assigned training protocols (i.e. CPR, fire safety, utilization of rescue meds) and demonstrates/models skills and behaviors in responding to emergencies to ensure others know how to respond in emergencies; practices drills with staff to ensure they know how to respond appropriately in crisis situations
Communicates with the healthcare supervisor and program specialist to cover all clinical needs of the home; communicates with external clinicians (PT, OT, Speech) and behavior specialists to arrange visits and to also ensure treatment plans of support are carried out in the home as prescribed; may support and assist in training direct support professionals on specific clinical treatment plans such as proactive behavior strategies, transfer techniques, food texture modification training
Communicates regularly with families and other external stakeholders to coordinate leisure activities and visits for the individuals residing in the CLAs; considers the recreational needs for each individual and works with them to engage in a variety of leisure activities; arranges transportation and ensures funds are available to complete recreational activities; encourages direct support professionals to engage residents in building a portfolio of interests and activities, building skills, social capital, and enhancing the quality of life for the residents CADES supports
Assists in managing the day-to-day expenditures as needed by either making purchases with or on behalf of the individual or monitoring any receipts needed for individuals who manage their own funds; may delegate other staff to support the individual in making purchases and to ensure receipt collection; accounts for all financial transactions in Therap either by directly entering or delegating and monitoring its completion
Ensures that the homes are fully stocked with food, toiletries, and cleaning products; completes house orders or delegates and monitors for completion as necessary
Reports and documents incidents concerning behaviors and other unusual incidents to program leadership to ensure appropriate follow up activities
Ensures through direct contact and through delegation that all individuals attend all medical appointments and paperwork is complete and distributed to the team for review prior to the appointment so staff can advocate for the individual appropriately during the appointment
Ensures the CLAs are up to quality standards, through direct efforts and delegation, confirming that homes are clean, in good condition, and that any maintenance issues are reported and followed through to completion
Ensures all adaptive equipment prescribed for residents is on site, and in good condition; demonstrates a working knowledge of all adaptive equipment and the ability to train others on the uses to ensure safe operation and the safety of individuals
Models and demonstrates how to engage in rapport building interactions with the individuals served at the CLA; demonstrates how respect, kindness, tone, as well as utilizing individuals preferred communication strategies and person-centered strategies are effective tools in engaging individuals and showing respect for the people CADES serves
Participates in on-call, after hours rotation as scheduled
Performs other duties as assigned