Treatment Plan Coordinator- Dentistry & Oral Health Clinic

Mahec • Asheville, NC

15h • $25 • Onsite

About The Position

The Dental Treatment Coordinator acts as the primary liaison between patients and the dental care team. This role ensures patients fully understand their treatment options, associated costs, and insurance coverage, while coordinating all logistical aspects of their care. The position combines patient education, financial planning, and administrative support to create a seamless experience from diagnosis to treatment completion. This role description is a general description of the essential job functions. It is not intended to describe all the duties the Dental Treatment Coordinator may perform.

Requirements

• COMPUTER Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications required.
• Strong knowledge of dental procedures and terminology
• Excellent interpersonal and communication skills
• Proficiency in dental practices management software
• Organizational and problem-solving skills abilities
• Ability to work independently and as part of a team.
• Customer service orientation and empathy for patient needs
• High School Diploma
• Regular attendance on-site is an essential function of this position.

Nice To Haves

• Spanish speaking skills preferred.
• 3 Years of experience in dental office or treatment coordinator role, proficient insurance knowledge.

Responsibilities

• Patient Communication Present and explain treatment plans, procedures, timelines, and expected outcomes. Address patient questions and concerns in a clear, empathetic manner.
• Financial Coordination Prepare and review cost estimates, insurance benefits, and payment options. Assist with financial arrangements, including payment plans.
• Insurance Management Verify insurance eligibility and benefits.
• Scheduling Coordinate and schedule all appointments related to accepted treatment plans. Ensure alignment with patient availability and clinical team schedules.
• Record Keeping Maintain accurate and confidential patient records in compliance with HIPAA. Document treatment plan acceptance and financial agreements in practice software.
• Follow-Up Monitor patient progress and follow up on unscheduled treatments. Encourage case acceptance and continuity of care.
• Team Collaboration Communicate effectively with dentists, hygienists, and administrative staff. Support workflow efficiency and patient satisfaction goals.

Benefits

• full benefits available
• MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED