Truss Scheduler

UFP Industries•Lafayette, CO

4d•$22 - $25

About The Position

The Truss Scheduler is responsible for maintaining the customer truss schedule for the region’s plant production and delivery. Coordinates with the sales, design and production teams to support customer service needs related to truss production and to troubleshoot problems. Works under general supervision; a certain degree of creativity and latitude is required; relies on pre-established guidelines to perform the functions of the job.

Requirements

Minimum of high school graduate
Minimum two years of experience in customer services, preferred
Working knowledge and proficiency in the use of computer and business-related software, including Microsoft applications (Excel, Word and Outlook)
Working knowledge of various office equipment (computer, scanner, etc)
Proficiency in the use of the English language in reading, writing and speaking
Proficiency in the use of business math
Ability to successfully communicate with all organizational levels
Ability to communicate clearly via phone and email with customers, co-workers and management
Ability to organize and prioritize workload and manage time
Ability to work hours mandated by management
Ability to pass a drug test
Self-managing
Highly motivated and enthusiastic
Good interpersonal skills and good communicator
Strong organization skills and detail oriented
Be a team player and support the Company’s goals
Conducts in a professional manner

Responsibilities

Maintains frequent communication with account managers, sales assistants, inside sales coordinators, design and production to ensure the customer scheduling needs are met.
Corresponds regularly with customers via email and trade portals for scheduling and change orders.
Downloads design plans for production schedule.
Works with sales admin on data entry for customer pricing.
Tracks and shares with management weekly truss orders
Helps coordinate back-orders and repairs with sales, design and production.
Maintains a positive relationship with customers.
Serves as back up to sales admin and sales assistants.
Attends various product trainings, as needed.
Prepares various reports or correspondence as required.
Performs other duties as required.