Turndown Attendant - The Little Nell

The Little Nell•Aspen, CO

About The Position

The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodations, and unparalleled access to America’s most famous mountain town. A Relais & Châteaux resort, The Little Nell is consistently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The new Spa at The Little Nell is rooted in ‘The Aspen Idea’ - a holistic lifestyle philosophy that integrates mind, body, and spirit. During ski season, The Little Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub and health center year-round. The Little Nell has been acknowledged with numerous awards for decades including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. The Little Nell also proudly offers residences, with 26 exquisite private mountainside homes and 12 guest rooms situated at the base of Aspen Mountain where owners and rental guests enjoy exceptional personal service delivered by The Little Nell team, along with effortless ski-in/ski-out access to Aspen Mountain. For the first time since its inception, the first Nell hotel outside of Aspen will open at Rockefeller Center in 2027, bringing its legendary sophisticated style and legendary Aspen culture to New York City. For more information, visit www.thelittlenell.com or follow @thelittlenell on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [email protected] , aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. Position Summary The Turndown Attendant is responsible for providing evening turndown service in accordance with the standards of The Little Nell. This position plays a key role in creating a welcoming and restful guest environment through detailed room presentation and thoughtful touches. This position reports to the Director of Housekeeping.

Requirements

Knowledge of housekeeping procedures and hospitality service standards
Strong attention to detail and cleanliness
Ability to work independently and efficiently with minimal supervision
Professional appearance and courteous demeanor
Ability to manage time and prioritize tasks during evening shifts
Ability to write and read basic Spanish
Ability to speak Basic English preferred
Able to handle guest requests promptly and professionally
Knowledge of hotel safety and emergency procedures
Physical ability to lift, bend, and stand for extended periods
Willingness to work evenings, weekends, and holidays as needed

Nice To Haves

High School Diploma or GED Preferred
Prior housekeeping or hospitality experience preferred

Responsibilities

Provide turndown service for up to 15 guest residences per shift
Tidy rooms and refresh presentation following established brand standards
Perform full turndown service when requested and return if privacy signs are removed
Turn down beds, place message card and amenity on pillows
Adjust lighting and play music via television to enhance room ambiance
Ensure the TV remote is placed on the nightstand
Turn off alarm clocks
Secure balcony doors and close window drapes
Fold guest clothing as needed
Check and clean glassware; replace coasters if necessary
Refresh bathroom, replace towels and mats, and restock amenities
Other duties as assigned