Tutoring Enablement Coordinator

OnYourMark Education • Dallas, TX

2d • $55,000 - $65,000 • Remote

About The Position

As OnYourMark expands its footprint, our teams increasingly balance direct support of partners and tutors with a growing volume of behind the scenes support tasks. To protect staff capacity while maintaining a high-touch, high-quality model, we are introducing the Tutoring Enablement Coordinator (TEC) role.
The TEC will ensure that OnYourMark’s tutoring programs run seamlessly and efficiently. This role will manage logistics, data preparation, ticket triage, and scheduling coordination, proactively resolving blockers and keeping systems running smoothly. By streamlining operations and connecting cross-functional workflows, the TEC enables program staff and partnership managers to focus on what matters most: delivering high-quality services and supporting student success.

Requirements

• 2+ years of experience in entry level operations, enablement or project management roles.
• High attention to detail and comfort managing data across multiple systems (e.g., Google Sheets, Airtable, Monday.com, CRM platforms).
• Strong written and verbal communication; able to convey information clearly and concisely across remote teams.
• Comfort using AI-powered tools to support operational efficiency and communication (e.g., drafting messages, organizing data, summarizing information), with curiosity and willingness to learn as tools evolve.
• Demonstrated ability to prioritize multiple tasks and manage shifting timelines in a fast-paced environment.
• Alignment with OnYourMark’s mission to ensure all students build strong foundations as confident, successful readers.

Nice To Haves

• Experience working in a remote or distributed team is strongly preferred.

Responsibilities

• Assessment Coordination
• Coordinate student assessment workflows including scheduling, maintaining trackers, monitoring completion across multiple systems and follow-up with stakeholders
• Serve as the primary point of coordination between tutors, PSMs, Program staff for assessment execution
• Roster Management
• Maintain and update tutoring rosters, ensuring accuracy and timeliness.
• Track roster change requests and escalate complex cases to internal teams
• Serve as a liaison between the Partnerships team and internal data systems to ensure clean, consistent records.
• Manage mid-year roster updates, student re-pairings, and follow-up assessments tied to adds/removals.
• Coordinate with program staff on changes that affect tutoring assignments.
• Scheduling Support
• Coordinate school schedules, time block mapping, and session availability alignment
• Support calendar setup and scheduling logistics, making sure internal calendars are updated and aligned
• Maintain updated trackers of seat assignments and schedules during program onboarding.
• Ticketing, Triage, & Issue Resolution
• Own triage of the majority of incoming tickets, resolving Tier 1 and some Tier 2 issues
• Follow up directly with tutors, Partner Success Managers, and relevant internal stakeholders to drive issues to resolution
• Track ticket volume and identify recurring issues to inform process improvements.
• Data & Reporting Support
• Pull and organize attendance and session data to support partner reporting
• Conduct tutor outreach
• escalate insights to internal teams
• Collaborate with cross-functional teams to ensure partner dashboards and reports are accurate and timely.
• Maintain internal trackers that support clear communication and data flow between departments.
• Track progress monitoring completion using internal tools and external vendor systems and follow up with internal teams to support increased completion
• Internal Systems & Documentation
• Maintain shared task trackers, partner status logs, and partner health and fidelity trackers.
• Keep SOPs, checklists, templates, and recurring workflow documentation up to date.
• Track and incorporate changes across systems to ensure reference materials remain current and aligned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed