UHC-LPN Emergency Department Lobby Patient Liaison-ED

WVU Medicine

About The Position

Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you’ll find other important information about this position. Provides nursing support to the physician and provides direct nursing care to patients in an inpatient setting. Position Summary The Emergency Department Patient Liaison serves as a vital link between patients, families, and clinical staff within the Emergency Department. You will collaborate closely with healthcare professionals to facilitate optimal patient experiences and contribute to improving the patient care process. This role ensures clear communication, provides emotional support during stressful situations, and enhances the overall patient experience by guiding individuals through the emergency care process.

Requirements

Current Licensed Practical Nurse license issued by the state in which services will be provided or current multi-state Licensed Practical Nurse license through the enhanced Nurse Licensure Compact (eNLC).
Obtain certification in Basic Life Support within 30 days of hire date.
State criminal background check and Federal (if applicable), as required for regulated areas.
Must have the ability to work successfully under highly stressful conditions, and must be capable of adapting to varying workloads and work assignments on a constant basis.
Excellent written and oral communication skills.
Must be skilled with computer systems used by both physician offices and hospitals to capture data accurately and consistently.
Ability to function as a team member in respect to organization, communication, and task prioritization. Must also be able to work weekends, holidays and all shifts.
Ability to prioritize and adapt quickly to changing tasks.
Ability to remain calm and supportive in high-stress situations.

Nice To Haves

One (1) year clinical experience.

Responsibilities

Provides direct patient care, as outlined in the patient’s plan of care and/or as directed by the overseeing role , to promote comfort and/or return to functional health for the patient. Consults with the Registered Nurse or Respiratory Therapist to seek guidance in delivery of nursing care, as necessary.
Performs designated therapeutic procedures to assigned patients as needed.
Accurately observes, records and reports to the overseeing role, all patient concerns, symptoms, reactions and progress in a timely manner.
Assists physicians and the overseeing role with examinations and procedures, as assigned.
Contributes to the nursing assessment by collecting, reporting and recording objective and subjective data.
Observes the condition or change in condition of the patient, records signs and symptoms of deviation from normal health status and reports findings to the overseeing role.
Participates in the development of the patient’s plan of care by providing data, contributing to the identification of priorities and assisting in the identification of measures to maintain comfort and support human functions and responses.
Assists in assigned patient and family education and rehabilitation by reviewing patient needs with the overseeing role and following the teaching plan.
Documents nursing interventions and responses to care, communicating to appropriate members of the health care team.
Accurately and safely administers intramuscular, subcutaneous, IV, oral, nebulization and/or MDI delivered medications as assigned.
Obtains instruction and supervision as necessary from the overseeing role when implementing nursing technique or practices.
Completion of annual required education related to specialty accreditation as defined by accreditation standards. Training may be completed through CBLs, trainings, In-services, and competency validation.
Orient patients and visitors to Emergency Department workflows and expectations.
Maintain communication between individuals in waiting areas and clinical staff.
Provide support and crisis management for families and patients.
Keep patients and families informed of next steps and assist with needs while waiting for a room.
Communicate effectively between nurses, physicians, and patients.
Assist Registered Nurses with tasks in the waiting room as needed.
Actively listen to patient concerns and provide timely resolutions or escalate issues appropriately.
Anticipate needs of patients and families and proactively address.
Help maintain patient records while ensuring confidentiality in compliance with HIPAA regulations.