Deloitte-posted 5 days ago
$120,000 - $190,000/Yr
Full-time • Senior
Philadelphia, PA
Professional, Scientific, and Technical Services
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Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

  • Lead the UX/UI team, setting the vision and strategy for user experience and interface design across projects.
  • Oversee all UX/UI design activities, ensuring alignment with business goals and user needs.
  • Mentor and guide UX/UI designers, researchers, and content strategists, fostering a collaborative and innovative work environment.
  • Work closely with stakeholders, including product managers, developers, and marketing teams, to ensure a cohesive user experience.
  • Establish and maintain design standards, guidelines, and best practices to ensure consistency and quality across all projects.
  • Advocate for user-centered design principles and ensure they are integrated into the design process.
  • Define and track key performance indicators (KPIs) to measure the effectiveness of UX/UI initiatives.
  • Identify opportunities for continuous improvement in design processes and tools, and implement changes to enhance efficiency and effectiveness.
  • Bachelor's degree
  • Strong leadership skills to guide and inspire the UX/UI team.
  • Ability to develop and execute a strategic vision for user experience and interface design.
  • Excellent communication skills to interact effectively with stakeholders and team members.
  • Deep expertise in UX/UI design principles, methodologies, and best practices.
  • Strong analytical skills to evaluate user feedback and performance metrics.
  • Strong collaboration skills to work effectively with cross-functional teams.
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
  • Must be able to obtain and maintain the required clearance for this role.
  • Ability to travel 20-50%, on average, based on the work you do and the clients and industries/sectors you serve.
  • Prior experience collaborating with Veterans Affairs stakeholders to optimize CRM workflows and enhance service delivery.
  • Demonstrated experience implementing or supporting systems within a federal agency environment.
  • Knowledge of Department of Veterans Affairs operations, policies, and programs, with an emphasis on client-facing technology solutions.
  • Broad range of benefits offered by Deloitte.
  • Opportunities for professional development and mentorship.
  • Inclusive culture that empowers employees to contribute unique perspectives.
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