Underwriting Processes Trainer - Commercial

California Capital Insurance•Reno, NV

5d•Hybrid

About The Position

Why CIG? At Capital Insurance Group, we offer our employees more than just a job. We foster career growth, provide opportunities to give back to our communities, and help you take the next step in your career! CIG was founded in 1898 by a group of earnest farmers in need of protection, and today, we are the leading West Coast Property & Casualty insurer. CIG is certified as a Great Place to Work and provides a collaborative, inclusive, and fun work culture for all employees. Why choose CIGs Client Services Team? The Client Services team provides an excellent starting point for your career at CIG, with the ability to be promoted as you learn and master new skills and demonstrate the competencies required to move forward with CIG. The Underwriting Processes Trainer- Commercial Lines role is a hybrid position, and candidates may be considered from either our Reno, NV, or Monterey, CA locations. Job Overview Underwriting Processes Trainer - Commercial is responsible for the Commercial Lines training function and supporting the Client Services Management team in fulfilling the objectives for Commercial Lines business by providing prompt, accurate and courteous service to agents, policyholders, and business partners concerning policy processing, customer inquiries, and requests for information. The position will be responsible for the training and support of the Underwriting Assistant group in conjunction with the Commercial Underwriting Processes Manager. This individual will provide input for enhancements to the policy and billing systems, agency interface, policy processing, and phone systems. The position must maintain effective working relationships with other departments and communicate company service objectives to ensure customer satisfaction and business retention. This person may be required to hold a current Property & Casualty license. Candidates must be authorized to work in the United States without the need for current or future visa sponsorship.

Requirements

Knowledge of: Underwriting principles, procedures, rules and regulations
Rating plans (ISO or similar) and Commercial Lines coverages
Underwriting philosophy and procedure
Must maintain a valid drivers license and accommodate routine business travel
College degree (or equivalent experience) and three to five years of experience in a commercial lines agency or company.

Nice To Haves

Completion of technical insurance coursework preferred, such as CPCU, AU, ARM, CRM or CIC.

Responsibilities

responsible for the Commercial Lines training function
supporting the Client Services Management team in fulfilling the objectives for Commercial Lines business by providing prompt, accurate and courteous service to agents, policyholders, and business partners concerning policy processing, customer inquiries, and requests for information
responsible for the training and support of the Underwriting Assistant group in conjunction with the Commercial Underwriting Processes Manager
provide input for enhancements to the policy and billing systems, agency interface, policy processing, and phone systems
maintain effective working relationships with other departments and communicate company service objectives to ensure customer satisfaction and business retention

Benefits

Accrue twenty-one days of Paid Time Off during your first year
Up to eighty-seven percent of benefits are covered by CIG for you and your family members
Medical, dental, vision plans
One hundred percent covered plans Basic Life & AD&D
Employee Assistance
Leave Management
Long Term Disability
Short Term Disability (Outside of CA)
Voluntary benefit offerings Short-term (CA only)
Voluntary Life AD&D self, spouse and child plans
Flexible Spending Health Savings (HSA)
Hospital Indemnity
Accidental Injury
Nine paid holidays, plus two floating holidays
Above and Beyond Reward Recognition Program
Kudos & Shout Out Points Program
Quarterly Above and Beyond Bonus Program
Annual Above and Beyond Bonus Program
Competitive compensation
Base compensation
Salary Management
Spot Bonuses
Annual Incentive/Profit sharing program, potential payout annually based on company results.
Discount partnerships Gym memberships, travel, shopping, restaurants, theme parks, and more
Insurance
Educational reimbursement and bonus programs
Employee Referral Bonus Program
You have a voice!
You are encouraged to share your voice through multiple channels, get involved with our Employee Experience and DEI committees to drive and continue the health and wellbeing of our organization for everyone.
Home and Auto Insurance Discount Program.
Paid Volunteer Time Through company planned community events and choose your own adventure PVT in giving back in ways that are meaningful to you!
Retirement savings benefit (401k and Roth + match)
Wellness and mental health incentive programs
Wellness platform, tools and events
Health Savings Account match