Unified Collaboration (UC) Technical Project Manager

Verizon • Norfolk, VA

1d • Hybrid

About The Position

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you'll be doing: Verizon is seeking a Technical Project Manager to help support service delivery of our Unified Communications services on the US Navy NMCI network. The Unified Communication Project Manager will serve as a key component in support of Navy Enterprise VoIP/VoSIP/VTC Unified Collaboration (UC) Service delivery support. Candidate will utilize organization and communicative skills while working with senior management to deliver Unified Communications (UC) infrastructure / Endpoint delivery. This role will interface with Verizon Operations & Management (O&M), Design Engineering, Program Office and Government UC stakeholders and Naval Base Field Service engineers aiding in the UC Operation & Management service delivery process, to include, resolving and escalating all UC Program Service delivery issues. In this role you will also oversee, optimize, and maintain VoIP/VoSIP/VTC technical infrastructure and systems, to ensure maximum efficiency and reliability. Lead team in troubleshooting complex issues, manage deployments, implement new technologies, and drive process improvements. This role combines technical expertise with leadership, requiring strong analytical, communication, and project management skills. This role will be full-time on-site initially, with the potential for a hybrid work model in the future.

Requirements

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Four or more years experience in Project and Technical Management
• Active US Secret Clearance or the ability to obtain.
• Knowledge of PMI & ITIL principles
• Experience and solid understanding of Federal Public Sector technical delivery life cycles
• Exceptional documentation skills to clearly articulate UC service delivery strategy.

Nice To Haves

• A degree
• PMP or ITIL training or certification
• Technical Certifications (i.e. Cisco or Ribbon)
• Excellent troubleshooting skills
• Strong verbal and written communication
• Experience with hardware/software, network infrastructure, and user support.
• Experience as an engineer
• Strong analytical, leadership, communication, and project management skills.

Responsibilities

• Work as part of the O&M UC Team to deliver and maintain enterprise VoIP and VTC services
• Understand and help develop documentation aiding UC endpoint delivery.
• Track UC delivery life cycle.
• Provide strong communication channels to the Government, Base Field Services and UC Management.
• Provide Weekly, Bi-Monthly and Monthly reporting to pertinent UC stakeholders
• Mentor and develop junior personnel.
• Supervise, train, and mentor team members, and manage remote staff
• Manage daily operations, delegate tasks, and ensure projects are completed on schedule.
• Diagnose and resolve complex technical problems, bottlenecks, and system incidents.
• Identify inefficiencies and implement, document, and standardize improvements.
• Maintain records of maintenance, upgrades, and system configurations.
• Monitor KPIs, and mitigate operational risks
• Report to senior management on project status and team performance

Benefits

• Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon.
• From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance.
• We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package.
• Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc.
• Newly hired employees receive up to 15 days of vacation per year, which grows with additional service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level