Unified Communications Associate Engineer

UW Health • Madison, WI

1d • Hybrid

About The Position

We are seeking a Unified Communications Associate Engineer to:

Support & Operations: Provide day-to-day support, monitoring,
troubleshooting, and maintenance of unified communications systems including
voice, video, collaboration tools, mobile/soft phones, email, and voicemail,
while meeting SLAs and participating in on-call rotation.
Technical Implementation: Assist with the design, configuration, upgrades,
and implementation of UC systems and integrations (e.g., telephony, ACD,
video conferencing, wireless, and email) under guidance of senior engineers.
Service Delivery & Improvement: Own service delivery tasks such as incident
management, MACs (moves, adds, changes), documentation, system monitoring,
and continuous quality improvement initiatives.
Collaboration & Customer Support: Work with internal teams and end users to
gather requirements, recommend solutions, train users, and coordinate
resources to deliver reliable, business-appropriate communication solutions.

At UW Health, you will have:

An excellent benefits package, including health and dental insurance, paid
time off, retirement plans, two-week paid parental leave and adoption
assistance. 
Options for a variety of schedules and shifts that offer flexibility and
allow for work-life balance.
Access to great resources through the UW Health Employee Wellbeing Department
that supports your emotional, financial, and physical well-being.
Tuition benefits eligibility - UW Health invests in your professional growth
by helping pay for coursework associated with career advancement.
The opportunity to earn a referral bonus for referring friends, former
colleagues or others to apply for open, posted positions.

Requirements

• Associate's Degree in Healthcare, Information Technology, Business, or related field Required
• Two (2) years combination of relevant experience and education may be considered in lieu of degree
• Demonstrated success troubleshooting to isolate and diagnose problems in technology Required

Nice To Haves

• Bachelor's Degree in Healthcare, Information Technology, Business, or related field Preferred
• 1 year of relevant experience in a Healthcare setting Preferred
• 2 years of relevant experience in IT, Business Operations, Project Management, Analytics or Monitoring Preferred
• CCNA/CCNP or equivalent UC/Network Certification Preferred

Responsibilities

• Provide day-to-day support, monitoring, troubleshooting, and maintenance of unified communications systems including voice, video, collaboration tools, mobile/soft phones, email, and voicemail, while meeting SLAs and participating in on-call rotation.
• Assist with the design, configuration, upgrades, and implementation of UC systems and integrations (e.g., telephony, ACD, video conferencing, wireless, and email) under guidance of senior engineers.
• Own service delivery tasks such as incident management, MACs (moves, adds, changes), documentation, system monitoring, and continuous quality improvement initiatives.
• Work with internal teams and end users to gather requirements, recommend solutions, train users, and coordinate resources to deliver reliable, business-appropriate communication solutions.

Benefits

• health and dental insurance
• paid time off
• retirement plans
• two-week paid parental leave
• adoption assistance
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
• Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
• Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
• The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree