Unified Communications Specialist
About The Position
Under the direction of the Unified Communications Manager, the Unified Communications Specialist is responsible for the cabling standards for voice communication systems, cable/fiber paths for Slot Floor structured cabling, WAN and LAN structured cabling, and resolution of service effecting data issues specific to physical media. This includes, but is not limited to, troubleshooting and resolution, system upgrades, and internal work order completion of AMC for Chumash Enterprises. This role and its function are part of the Information Technology shared services model. A Team Member in a shared service structure, works within a dedicated business unit (including people, processes, and technologies) that is structured as a centralized point of service and is focused on defined business functions. These units typically serve multiple business groups enterprise wide, and typically have established Service Level Agreements.
Requirements
- High School Diploma or GED Certificate.
- Bachelor’s Degree in Information Technology or equivalent experience.
- Five years of equivalent work experience with cable installation, call manager administration, programming, and implementing ACD queues.
- I&M Certification for Cisco Call Manager and Unity.
- Must have a valid CA driver’s license.
- Willingness to work flexible schedules in a 24/7 work environment.
- Work experience in a 24/7 operational environment.
- Intermediate computer proficiency utilizing Microsoft applications, email, and internet.
- Hotel/Motel Property Management System knowledge.
- Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
- Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
- Technical Expertise and Usage: Acquiring and applying technical and functional knowledge in a technological area of specialty.
- Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
- Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.
- Oral Communication: Shaping and expressing ideas and information in an effective manner.
Nice To Haves
- RCDD certification preferred.
- Experience with rack and cabinet installation for PBX and related communication systems preferred.
- Call accounting system knowledge preferred.
- Distributed Antenna System design knowledge preferred.
- Two-Way radio system knowledge preferred.
- Native American hiring preference applies.
Responsibilities
- Responsible for new and modified fiber (Including Fusion Splicing), copper and Wi-Fi, and connections on the casino floor and other Enterprise properties.
- Responsible for project management of slot machine moves and new installations related to current data and fiber configuration.
- Works with slot vendors on current and new slot bank installation.
- Works with Information Technology Infrastructure team on design and troubleshooting of the network.
- Oversees and recommends DAS System maintenance, system expansion/design, and implementation.
- Collaborates with Unified Communications Manager to investigate and resolve service issues with the Cisco Call Manager.
- Coordinates, plans, and installs all aspects of needed communication equipment/connections for Team Member AMC.
- Assists Production Manager with communication equipment and/or connections needed for special events including concerts, VIP venues, and sporting events.
- Ensures PBX inventory meets growth needs of Enterprise properties.
- Obtains bids from vendors for work needed to support PBX and voicemail systems.
- Collaborates on data center design, installation, and troubleshooting.
- Documents exceptions to standard wiring paths.
- Responsible for overall performance of two-way radio system FCC radio system.
- Attends meetings on projects to coordinate work and completion.
- In charge of hardware Inventory to support all aspects of Enterprise telecom needs.
- Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration while role modeling the company values, behaviors, and culture of One.Team.Chumash.
- Performs other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
