Unit Coordinator - BIDMC Neuro ICU (24 Hours)
About The Position
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Facilitates the smooth & efficient functioning of the unit. Serves as liaison between patients, visitors, and clinicians. This role is responsible for partnering with nurses to coordinate the day-to-day patient flow, including the communications regarding patient admissions, discharges, and transfers. Provides outstanding service for every customer interaction. This role streamlines patient flow by coordinating admissions, supporting providers, and ensuring timely access to supplies and essential information. It delivers exceptional service by responding quickly to patient needs, welcoming visitors, and navigating key clinical systems to keep operations running smoothly. Additionally, it maintains equipment and patient valuables with accuracy and accountability, helping the unit function safely and efficiently. This on-site role at BIDMC supports the recent expansion of the Neuro ICU from 8 to 12 beds (with a long-term goal of 16), and follows a 24 hours per week schedule with 7:00 AM–7:00 PM shifts, variable days, and every third weekend coverage.
Requirements
- High School diploma or GED required. Associate's degree preferred.
- 0-1 years related work experience required.
- Prior customer service experience.
- Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.
Nice To Haves
- Previous administrative experience in a healthcare setting.
Responsibilities
- Facilitates patient flow through the unit.
- Coordinates admissions with admitting, nursing staff, and the admission facilitator.
- Assists providers and ensures the availability of needed supplies.
- Obtains and communicates information for requested tests and procedures.
- Coordinates registration process for established protocols.
- Answers patient call lights in a timely manner and responds within the scope of role, following BIDMC Call Light Standards of Practice.
- Greets and directs patients, families, visitors, and staff.
- Identifies self and provides informative, non-clinical information when requested by patients, families, staff, or visitors.
- Utilizes all available information systems that support unit-based operations, such as provider order entry, bed tracking, and nursing call system, as directed, ensuring timeliness of response and accuracy of data input.
- Serves as a point person for resolution of IS issues.
- Maintains basic competency in troubleshooting printer/copier/fax issues.
- Ensures patients are properly charged for equipment, supplies, and outside purchases.
- Coordinates special purchase for patient care needs (e.g., specialty beds).
- Ensures that all equipment in the unit is adequately maintained.
- Maintains equipment logs.
- Performs/monitors activities related to JCAHO.
- Manages the unit-based patient value program.
- Investigates lost belongings, maintains tracking logs, and provides a detailed summary as requested.
- Reports unresolved losses to the Operations Coordinator.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
