UNIT SECRETARY -MED SURG TELEMETRY

Beebe Healthcare•Lewes, DE

About The Position

The Unit Secretary functions as a key member of the healthcare team, supporting daily unit operations, facilitating communication, and ensuring timely and accurate management of patient information and supplies. This position requires exceptional organizational skills, professionalism, and the ability to manage multiple priorities in a fast-paced environment.

Requirements

Ability to work effectively in a fast-paced, high-stress environment
Previous experience in a hospital or healthcare preferred
Proficiency in computer systems and electronic medical records (EPIC experience preferred)
Strong communication, organization, and multitasking skills
Commitment to Beebe Healthcare’s mission, vision, values, and culture of service excellence
Clear Communication Skills Both Written and Verbal
Able to Keep Confidential Information Regarding Patients, Team Members
Able to Withstand Crisis Situations
Has Skills to Provides Customer Service to Patients, Team Members and Visitors
Knowledge And Experience with Electronic Health Records
BLS – Basic Life Saving Certification
High school graduate or equivalent

Responsibilities

Recognizes the Unit Secretary role as essential to the overall function of the department, patient care, customer service, and healthcare operations.
Monitors physician and provider orders in the electronic medical record (EMR) and communicates consults and updates promptly and appropriately.
Schedules studies, procedures, and appointments as needed and pages or contacts providers per established procedures.
Regularly reviews task lists for new and STAT orders, alerting the appropriate nurse of updates.
Independently orders supplies, forms, and materials to maintain current inventory, placing orders in the electronic system as directed.
Ensures timely and appropriate storage of all supplies.
Assists the unit manager in identifying and reporting equipment issues (e.g., EMR devices, printers, WOWs) and tracks resolution, escalating barriers as needed.
Maintains and organizes paper charts in compliance with medical record guidelines.
Ensures integrity and accuracy of patient records, including proper identification on all forms.
Prepares complete records for patient transfers, discharges, or facility transitions, including both paper and EMR documents.
Maintains readiness for EMR downtime events, ensuring all necessary materials and equipment are available.
Greets and assists patients, visitors, and staff in a courteous and professional manner.
Responds promptly to routine inquiries and directs calls appropriately.
Performs admission, discharge, and transfer registration activities efficiently.
Manages mail, pneumatic tube systems, and communication channels to maintain seamless unit operations.
Maintains a clean, organized, and safe environment for patients and staff.
Submits and tracks maintenance work orders as needed.
Follows established cleaning and infection prevention guidelines.
Demonstrates initiative by seeking opportunities for growth and assisting others.
Completes assigned education, annual competencies, and participates in unit-based councils and performance improvement initiatives.
Identifies unit needs and contributes to process improvements.