Universal Banker II/Community Banker

First Mid•Des Moines, IA

About The Position

At First Mid, we aim to make our customers feel valued, satisfied, and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create a customized solution based on their needs and throughout their stages of life. We will create clients for life by adhering to our core values and our service standards. Responsibilities include, but are not limited to: Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction. Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust Proficiently service customers by accepting and processing transactions with accuracy and efficiency within policy guidelines including but not limited to deposits, withdrawals, payments, check cashing, issuing cashier’s checks, and additional transactions upon request. Gain manager assistance with any suspicious transactions. Obtain management approval for transactions outside authorized limits. Adheres to all bank compliance, security and operational policies and procedures as well as financial loss standards. Maintains a cash drawer by performing daily balancing procedures and assist with daily operational branch duties. Independently opens personal and commercial customer account relationships displaying full knowledge of products and system. Opens deposit related products including but not limited to IRA, Trust, Business, POA, Estate, etc. Performs changes to existing accounts as requested by the customer. Proven ability to proficiently originate consumer loan applications independently. Ability to train Tellers or other Universal Bankers on sales and operational duties associated with role. Proactively looks for ways to improve processes that will improve the customer’s experience and communicate those ideas to branch management. If applicable, allows entry of safe deposit box holders. Maintains professional appearance and conduct within the guidelines set forth in Employee Handbook. Maintains customer confidentiality. May participate in bank promotions, external community events, and promotional activities. May be required to work in other First Mid Banking centers. Complete other specified duties as assigned. Sales: Develops and maintains relationships with business partners. Develops and maintains strong relationships with customers. Educate and encourage customers to use alternate delivery systems such as ATM, Debit Card, Online, and Mobile Banking. Maintain product knowledge of all banking products through training courses, branch meetings, corporate communications, etc. Identifies growth opportunities to make referrals to appropriate business lines. Proven ability to consistently meet or exceed established goals for the position.

Requirements

High School Diploma/GED required.
2+ year's experience working in a sales and goal-based environment.
1+ year of banking and/or consumer lending experience.
Successfully completes required compliance and First Mid training curriculum to be proficient in the account opening process.
Knowledge of banking practices and regulations.
Proficient in usage of Microsoft Office and computer application

Nice To Haves

Previous sales experience preferred.

Responsibilities

Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction.
Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust
Proficiently service customers by accepting and processing transactions with accuracy and efficiency within policy guidelines including but not limited to deposits, withdrawals, payments, check cashing, issuing cashier’s checks, and additional transactions upon request.
Gain manager assistance with any suspicious transactions.
Obtain management approval for transactions outside authorized limits.
Adheres to all bank compliance, security and operational policies and procedures as well as financial loss standards.
Maintains a cash drawer by performing daily balancing procedures and assist with daily operational branch duties.
Independently opens personal and commercial customer account relationships displaying full knowledge of products and system.
Opens deposit related products including but not limited to IRA, Trust, Business, POA, Estate, etc.
Performs changes to existing accounts as requested by the customer.
Proven ability to proficiently originate consumer loan applications independently.
Ability to train Tellers or other Universal Bankers on sales and operational duties associated with role.
Proactively looks for ways to improve processes that will improve the customer’s experience and communicate those ideas to branch management.
If applicable, allows entry of safe deposit box holders.
Maintains professional appearance and conduct within the guidelines set forth in Employee Handbook.
Maintains customer confidentiality.
May participate in bank promotions, external community events, and promotional activities.
May be required to work in other First Mid Banking centers.
Complete other specified duties as assigned.
Develops and maintains relationships with business partners.
Develops and maintains strong relationships with customers.
Educate and encourage customers to use alternate delivery systems such as ATM, Debit Card, Online, and Mobile Banking.
Maintain product knowledge of all banking products through training courses, branch meetings, corporate communications, etc.
Identifies growth opportunities to make referrals to appropriate business lines.
Proven ability to consistently meet or exceed established goals for the position.