University Police Dispatcher

American University•Washington, DC

6d•$24 - $27•Onsite

About The Position

The University Police Dispatcher performs responsible telecommunications work under frequent stressful conditions. This position receives emergency and non-emergency calls for service from the public, law enforcement, and fire and rescue communities, as well as maintenance of radio communications with American University Police Officers. The Dispatcher uses computer-aided dispatching system to manage service calls, two-way radio dispatching, and information collection. This position also monitors university security system including alarms and closed-circuit television cameras throughout campus. The incumbent gathers and analyzes information quickly and exercises judgment in dispatching patrol officers to incidents. The University Police Dispatcher reports directly to the Supervisor of Police Communications. University Police Dispatchers will also be required to work all three shifts during their training period. They will be assigned a shift based on the needs of the department. University Police Dispatchers can be reassigned to a different shift dependent upon department needs and in accordance with agency mission.

Requirements

High school diploma or equivalent.
Less than 1 year of relevant experience.

Nice To Haves

Associate's degree or equivalent.
1 - 3 years of relevant experience.

Responsibilities

Dispatch Services Receives emergency requests for service by radio and telephone, determines appropriate response according to location and nature of problem and procedures of the department; receives non-emergency requests for service and provides appropriate response to callers; enters, records, tracks and updates service calls and police activity in the computer-aided dispatch system.
Alarm and Camera System Monitoring Monitors and operates the university security system, dispatches officers to reset all active alarms. Monitors and operate fire alarm monitoring system, dispatches officers to reset all active trouble and fire alarms. Monitors University wide closed circuit television cameras, assesses camera events and relays information to officers.
Information Services and Emergency Notification Provides information to police officers, such as criminal histories, wanted checks, vehicle registration status; conducts emergency notifications upon approval from the Senior Director; provides information to the public and university community as requested.
Access Control Services Maintains and updates access control records, authorization lists, emergency contact numbers, alarm codes. Tracks restricted keys issued for temporary use.
Assists with training programs; other duties as assigned.