Upgrade Install and Relocation Engineer

ASML•Austin, TX

3d•Onsite

About The Position

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers-the world’s leading chipmakers-to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon. As our Upgrade Install and Relocation Engineer, you will be part of a team of engineers who help our Customer Support (CS) organization install, repair and maintain ASML systems at customer sites. You ensure that our chipmaking systems work as they should – and be part of the technology innovation that’s moving the world forward. In this role, you’ll be a technical specialist who is expected to calibrate and qualify the machine on site, according to a pre-defined test-sequence similar to the tests that have previously been performed in Veldhoven. You will work with co-workers, and the customer in isolating and solving problems, as well as acting as a resource for users on routine malfunctions. You’ll be responsible for performing administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports, as well as preparing written technical reports on an independent basis. You’ll report to the Senior Team Lead, but you’ll also be part of the larger Customer Solutions & Support sector – where the in-fab installation and optimization of ASML products happens.

Requirements

Can observe and respond to people and situations and interact with others encountered in the course of work.
Can learn and apply new information or skills.
Demonstrate open, clear, concise and professional communication and must be able to read and interpret data, information, and documents.
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
Result driven-demonstrate ownership and accountability including the ability to complete assignments with attention to detail and with a high degree of accuracy.
Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
Work according to a strict set of procedures within the provided timelines, as well as identifying bottlenecks and driving improvements.
Work independently or as part of a team and follow through on assignments with minimal supervision.
Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, semiconductor processes, and relevant software.
Demonstrate computer application experience, including data analysis tools, word processing, spreadsheet, and presentation software.
Flexibility to expand capability in multiple technical competencies related to system upgrades, installs, and relocations, including mechanical installs (MI) and system integration (SI) competencies.
Job Grade 04: Bachelor’s degree in a technical field or the equivalent combination of education, skills and experience will be considered. An associates or technical degree with at least 2 years of technical experience will be accepted.
Job Grade 05 - 06: Bachelor's degree in an Engineering field or equivalent combination of education, skills and experience.
Minimum 2+ years' experience in semiconductor industry preferred.
Minimum 2+ years' Field Service Engineer work experience preferred.
Minimum 2+ years' experience in using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software preferred.

Nice To Haves

Knowledge of the semiconductor industry, vacuum system, or plasma is preferred.

Responsibilities

Assemble and qualify the machine on site, according to procedure in a pre-defined sequence.
Build, install and align components to a complete machine.
Install ASML equipment at customer locations, including equipment with new features, pilot and proto systems.
Analyze applicability, accuracy and adherence to design specifications.
Recommend design changes or substitution of materials when appropriate.
Evaluate and diagnose problems and make appropriate repairs.
Work with co-workers and the customer in isolating and solving problems.
Answer customer questions and assist customers in a professional manner.
Provide if appropriate support and assistance to less experienced ASML or local personnel as necessary.
Perform complex adjustments, perform upgrades, diagnose and solve problems with limited support.
Prepare written technical reports if required.