Urgent Care Coordinator

Texas Children's Medical Center • Houston, TX

1d

About The Position

We’re searching for an Urgent Care Coordinator, someone who’s ready to be part of a growing team with amazing opportunities. In this position you will act as an Administrative Liaison for Urgent Care to ensure deadlines are met in a timely fashion. Participate in department PI by identifying opportunities for improvement and collaborating with the team to ensure departmental goals are met. Think you’ve got what it takes?

Requirements

• H.S. Diploma or GED required
• 4 years Administrative and/or healthcare experience required
• Bachelor's degree in business, Healthcare Administration, or other clinical or business field may substitute for 4 years of the experience requirement

Nice To Haves

• Bachelor's Degree Concentration in Business preferred
• Front office experience in a medical setting preferred

Responsibilities

• Effectively coordinate the daily operations of Urgent Care by utilizing communication and customer service skills.
• Maximize patient flow by reviewing daily physicians, and other provider schedules to ensure maximum productivity.
• Meets all internal and external customer expectations by acting as a liaison to all services practicing at the Urgent Care as well as all referring physician offices.
• Maximizes patient satisfaction by promptly coordinating formal grievances to correct leader
• Exercises discretion in resolving patient account problems.
• Markets Urgent Care initiative to all walk-in prospective customers/visitors which include giving Information regarding history and mission of the Urgent Care, hours of operations, services offered, insurance and referral process.
• Manages communication with maintenance professionals that include building maintenance, cleaning service and any other needed services to provide an appropriate environment of care.
• Partners with direct leaders review and approve all requested time off of employees in a timely manner.
• Partners with clinic managers to help review staffing needs to ensure smooth clinic operation by reviewing daily volumes and the needs of the clinic.
• Coordinates provider and staff schedules with Medical Director and managers.
• Prepare reports as directed and track compliance adherence.
• New Staff on Boarding.
• Maintain Equipment and Supplies Maintenance.
• Administrative Coordination of Tasks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees