US IE Supervisor (Flex Location)

UPS•Bensenville, IL

1d•Hybrid

About The Position

This is a flex location position; employee is required to come into the facility for their regular schedule. The Global Freight Forwarding (GFF) Engineering Supervisor works with engineering departments to develop, implement, and deploy approved operational processes and best practices consistently throughout the company. He/She improves service reliability and production performance using technology initiatives and ensures that each operation is using the most cost-effective solutions. He/She provides project management support to multiple highly complex new internal/external customer projects. This position trains operations staff in the newly developed processes and standards to ensure post implementation success and continued process improvement. This position will assist the I.E. departments in special reengineering or new projects, as necessary. This position supports operations over multiple states and shifts (covering over 200 employees), utilizing multiple systems and process models to provide tools, training, and assistance as needed to support the achievement of the business plan. This position also ensures that best practices are identified, documented, implemented, and forwarded to other regions. He/She embraces company culture and promotes its qualities of business integrity, customer responsiveness, teamwork, and shareholder value among employees. This position may supervise others.

Requirements

5+ years of experience in IE, freight forwarding, air cargo, and ocean logistics operations knowledge
Experience in network modeling, forecasting, and capacity planning
Experience driving cost, service, and contractual performance
Advanced analytical, problem-solving, and critical-thinking skills
Strong written and verbal communication skills
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Nice To Haves

Bachelor's degree in industrial engineering or related field preferred

Responsibilities

Work closely with operations for staffing and capacity planning
Partner with Operations and cross-functional teams to drive cost discipline and service performance.
Ensure solutions meet contractual KPIs, service expectations, and profitability targets.
Lead root cause analysis and implement sustainable corrective actions to improve E2E service.
Drive Lean, Six Sigma, and continuous improvement initiatives
Support operations to implement and pilot innovative tools and technologies
Ensure adherence to UPS policies, procedures, and client requirements.