US Launch Specialist

Starship Technologies•Bowling Green, KY

About The Position

Starship Technologies is revolutionizing deliveries with autonomous robots. These robots are designed to deliver food, groceries, and packages across college campuses and neighborhoods in minutes. Starship has now completed millions of autonomous deliveries to date, traveled millions of miles and is currently doing more than 140k road crossings each day. Our contribution to society includes reducing congestion, and pollution, providing zero-emissions deliveries, increasing the quality of life for residents, empowering seniors and disabled people, and enabling affordable delivery for local businesses. We’re hitting records on an almost weekly basis. Now is an exciting time to join as we grow rapidly around the world! As a US Launch Specialist, you will be central to the hands-on setup, coordination, and support of new Starship operational sites. This role requires operational focus, on-site management, client engagement, and expertise in training and documentation to guarantee a best-in-class launch experience.

Requirements

Experience in hands-on operational roles within technology, logistics, or field deployment.
Strong organizational, planning, and site management skills.
Clear communication and client-facing experience.
Training and documentation ability, with multilingual skills as a bonus.
Adaptability, meticulous attention to detail, and process orientation.
Ability to work independently with little to no supervision.
Operational planning and process improvement.

Responsibilities

Manage configuration and set up for launches.
Oversee all on-site activities: mapping, store/area assessments, hub set up, and live deliveries (remotely or on-site).
Deliver site-specific communications and support to clients.
Liaise with internal departments to make sure the set-up of the sites meets the requirements.
Coordinate and track all activities to meet timelines and operational standards.
Monitor store performance and operational metrics post-launch.
Identify and escalate performance issues requiring management intervention.
Document lessons learned and process improvements.
Support continuous optimization of live operations.
Support Launch Manager with project coordination and execution.
Manage advertising partner communications and onboarding.
Coordinate deployment and sampling campaigns testing activities.
Track implementation timelines and post campaign data.
Provide administrative and coordination support for strategic initiatives.
Prepare launch reports, dashboards, and stakeholder communications.
Manage project documentation and process standardize.
Coordinate across cross-functional teams (operations, finance, partnerships).
Support logistics and troubleshooting for launches and early operations.
Track all launch tasks, monitor milestones, and ensure feedback incorporation.
Organize in-store training and onboarding for clients and staff.
Create and update training materials and documentation.
Continuous process updates and reviews.