US Saas Implementation Specialist

MedTrainer • Kansas City, MO

13h • Hybrid

About The Position

We’re looking for an Implementation Specialist to deliver exceptional onboarding and software training experiences to new MedTrainer clients. This is an entry-level, client-facing role ideal for educators, corporate trainers, or early-career professionals who enjoy teaching, technology, and working directly with customers. You’ll guide clients through their first experience with our platform — ensuring they feel confident, supported, and set up for long-term success.

Requirements

• 1–5 years in teaching, corporate training, instructional design, or client-facing support
• Experience managing multiple priorities or projects simultaneously
• Strong communication skills — clear, patient, and engaging
• Ability to explain complex concepts to non-technical users
• Highly organized with strong attention to detail
• Comfortable adapting when plans change
• Tech-savvy and quick to learn new software platforms

Nice To Haves

• Experience delivering virtual training is a plus
• Bachelor’s degree in Education, Communications, Healthcare Administration, or a related field preferred. Equivalent experience considered.

Responsibilities

• Lead Client Onboarding & Training
• Deliver engaging virtual software training sessions tailored to different user roles
• Adapt your delivery style based on audience needs (clinical staff, administrators, leadership)
• Build and maintain training resources and quick-reference guides
• Manage Implementation Projects
• Own onboarding timelines from kickoff to go-live
• Track milestones and proactively resolve blockers
• Coordinate with Sales, Product, and Client Success teams
• Serve as the Client’s Primary Contact During Implementation
• Build trust and confidence from day one
• Conduct regular check-ins to ensure progress
• Provide thorough transition documentation for Client Success handoff
• Support Adoption & Continuous Improvement
• Monitor early-stage platform usage
• Identify and address adoption gaps
• Share client feedback internally to improve processes and product experience

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level