US Technical Lead

Cyberhawk•Golden, CO

5d•$90,000 - $120,000•Hybrid

About The Position

The US Technical Lead will serve as the primary authority for inspection reporting in the United States, ensuring high-quality, technically sound, and commercially aligned delivery across enterprise utility clients. This role bridges US Operations, UK Engineering, outsourced inspection partners, and the US Sales team.

Requirements

Deep expertise in inspection reporting and defect interpretation.
Strong understanding of drone-based data collection techniques.
Proven proficiency in learning new software and inspection reporting tools.
Experience leading inspection/engineering workflows and ensuring QC rigor.
Experience mentoring or managing inspectors.
Ability to present technical information clearly to enterprise utility clients.
Strong commercial awareness and ability to support proposal development.
Experience scaling an engineering/inspection function.
Eligibility to live and work in the US with fluency in English.
Passport recommended to be able to visit our headquarters in Edinburgh, Scotland, for training purposes.
Valid Driver’s License and clean driving record required.
Be able to access the Denver, CO office on a regular basis.
Occasional travel when needed to support project teams.
The successful candidate will be required to complete a criminal background check, motor vehicle check, and reference check during the onboarding process.

Nice To Haves

Experience coordinating offshore/outsourced reporting teams.
Experience documenting standardized engineering/inspection processes.

Responsibilities

Define and maintain US inspection standards.
Ensure consistency in defect classification, reporting methodology, and interpretation.
Approve final inspection deliverables for major US utility clients.
Own QC and technical approval workflows across all US reporting.
Act as escalation point for complex inspection interpretation issues.
Drive reduction in reporting rework and client comment cycles.
Oversee execution of inspection reporting across: US-based inspectors UK Engineering team Outsourced inspection partners as necessary
Ensure reporting is technically accurate, on time, and aligned with client requirements.
Lead delivery through: iHawk Third-party and client platforms (including PG&E systems)
Ensure efficient capture-to-report workflows maximizing profitability.
Lead and manage US-based inspectors and applicable subcontractors, focusing on development, progression, and performance.
Establish and run regular meetings to ensure alignment, quality control, and continuous improvement.
Ensure project-specific technical requirements are clearly communicated to inspectors and to operations teams during premobilization.
Lead recruitment and structured onboarding of US-based inspectors.
Provide structured training and knowledge transfer to build long-term US inspection capability.
Define shot sheets and data capture standards for field teams.
Support field operations to ensure correct inspection data is captured for inspection analysis.
Define and communicate required data formatting and upload standards for efficient reporting workflow.
Identify systemic process improvements across the capture-to-report lifecycle.
Serve as senior inspection representative in US client discussions.
Present inspection findings and methodologies clearly and professionally.
Advise customers on inspection best practices and reporting improvements.
Partner with Project Managers to ensure technical deliverables, timelines, and client responsibilities are clearly understood and executed.
Collaborate with US Sales to: Define technical scopes Clarify Cyberhawk capabilities and limitations Support pricing assumptions tied to inspection complexity
Contribute technical sections of proposals and tenders
Support business development efforts within the US inspection market.
Provide Director of US Operations with regular updates on: Inspection delivery performance Capacity planning Technical risks Process improvement initiatives
Support identification of scope expansion and technical upsell opportunities.

Benefits

Employee medical, dental and vision insurance paid for 100% by the company
Basic life insurance, short-term disability and long-term disability covered 100% by the company
Other voluntary health benefits – hospital, accident, critical illness and voluntary life insurance
Paid company holidays, PTO and Sick time
401k with a 5% company match
Discretionary Annual Performance
Bonus
Hybrid-working
Dog-friendly office
Complimentary access to Course cloud to support your development
Monthly adventure draw
Employee Referral Program