User Experience Analyst

TEKsystems•Austin, TX

1d•$35 - $40•Onsite

About The Position

The User Experience Analyst (NCG) will play a key role in shaping and continuously improving the employee experience with the client's IT services. This role focuses on understanding how employees interact with IT tools, services, and processes, and translating those insights into clear content, engaging campaigns, and targeted education programs. Working closely with IT service owners, communications partners, and business stakeholders, the analyst will help evolve and polish IT services to better enable the business. Key responsibilities include reviewing end-to-end employee journeys related to IT services, identifying pain points and opportunities for improvement, developing compelling content and communications, and supporting change management efforts that drive awareness, adoption, and satisfaction. This is an ideal opportunity for a new college graduate who is passionate about user experience, storytelling, and business impact to grow within a global technology-driven organization.

Requirements

Strong analytical and problem-solving skills with the ability to understand user needs and translate them into actionable insights.
Excellent written and verbal communication skills, including the ability to create clear, engaging content for diverse audiences.
Foundational knowledge of user experience (UX), human-centered design, or service design principles.
Ability to develop presentations, training materials, and digital content (e.g., intranet pages, FAQs, campaigns).
Strong collaboration skills and comfort working with cross-functional teams, including IT, communications, and business partners.
Attention to detail and ability to manage multiple tasks or projects in a fast-paced environment.
Proficiency with Microsoft Office tools (PowerPoint, Word, Excel); familiarity with collaboration tools such as Teams and SharePoint.

Nice To Haves

Bachelor’s degree in User Experience, Human-Computer Interaction, Business, Communications, Information Systems, Psychology, or a related field.
Internship or project experience related to user research, employee experience, communications, marketing, or IT service delivery.
Familiarity with survey tools, analytics, or feedback platforms used to measure user satisfaction and engagement.
Basic understanding of IT service management concepts (e.g., service catalogs, incident/request workflows) is a plus.
Preferred: Master of Business Administration (MBA) or enrollment in an MBA program, with interest in organizational change, strategy, or technology management.

Responsibilities

Review and analyze end‑to‑end employee experiences with IT services, tools, and processes to identify pain points, gaps, and opportunities for improvement.
Conduct basic user research and feedback analysis (surveys, interviews, service metrics, and qualitative inputs) to understand employee needs and behaviors.
Partner with IT service owners and stakeholders to translate insights into actionable recommendations that improve usability, adoption, and satisfaction.
Create clear, engaging content and communications (e.g., intranet pages, FAQs, job aids, presentations, and email campaigns) that explain IT services in employee‑friendly language.
Support the design and execution of employee engagement campaigns that increase awareness, understanding, and effective use of IT services.
Assist in developing and delivering training, education, and enablement materials to support new tools, services, and process changes.
Contribute to change management efforts by helping communicate “what’s changing, why it matters, and how employees are impacted.”
Collaborate cross‑functionally with IT, Communications, HR, and business teams to ensure a consistent and high‑quality employee experience.
Track and report on experience and engagement metrics (e.g., adoption, satisfaction, feedback trends) to measure impact and inform continuous improvement.
Maintain documentation and standards related to employee experience best practices within the IT organization.
Stay current on UX, employee experience, and digital communication trends and apply learnings to improve IT service delivery.