User Experience Strategist, Specialist

Vanguard • Malvern, PA

3d • Hybrid

About The Position

Partners with teams across the enterprise to define the strategy and design direction, architecture, development, and content disciplines and ensure cohesion across all communication channels. At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience. Vanguard, one of the world's largest investment management companies, serves individual investors, institutions, employer-sponsored retirement plans, and financial professionals. We have a diverse and talented crew with a culture that promotes teamwork, along with an unwavering focus on serving our clients' best interests. This website uses "cookies" to distinguish you from other users. A cookie is a small file of letters and numbers placed on your computer or device. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site and services. The cookies are stored locally on your computer or mobile device. To accept cookies you can continue browsing as normal. Or you can go to our Privacy Policy to read more information and learn how to change your preferences.

Requirements

• Five years related work experience
• Two years of User Experience or User Interface experience
• Undergraduate degree or equivalent combination of training and experience in a creative or technical field

Nice To Haves

• Graduate degree preferred.
• UX design and mobile app experience preferred.

Responsibilities

• Architects UX Strategy Across Programs Develops and leads user experience interface architecture strategies that align with business and marketing goals. Drives initiatives that elevate the overall user journey and ensure cohesion across teams, platforms and touchpoints.
• Leads Cross-Divisional Collaboration Partners with cross-functional team members, including product, engineering, analytics and research, to deliver high-impact experience solutions. Coordinates creation and delivery of designs, prototypes, and documentation. Regularly presents strategic recommendations to senior leaders and stakeholders to influence direction and priorities.
• Explores Emerging Technologies and Market Trends Maintains a strong awareness of evolving industry and market trends to inform strategic UX decisions and ensure solutions remain competitive and forward-thinking.
• Applies Research and Data-Driven Insights Utilizes both qualitative and quantitative data and insights to inform decisions. Synthesizes user feedback, behavioral data, and analytics to continuously refine and optimize the user experience.
• Defines Experience Requirements and Guides Execution Collaborates with product owners and cross-functional team members to define user and business requirements. Ensures strategic alignment from concept through delivery, partnering closely with development teams to maintain design integrity throughout execution.
• Champions Strategic UX Initiatives and Special Projects Leads or contributes to special projects that advance UX maturity across the organization. Takes initiative in identifying gaps, proposing solutions, and mentoring team members to foster a culture of design excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees