User Support Analyst 2

rogersco • Chandler, AZ

2d

About The Position

This role is responsible for providing support related to computer hardware, software, and systems. Requires the use of the IT Request System, phone and face-to-face contact, and analysis to bring customer problems to resolution. In addition, this role will be expected to help create new processes and procedures as business needs change.

Requirements

• Bachelor’s Degree in related field. May consider equivalent work experience in lieu of degree.
• 4+ years IT experience.
• Experience with software deployment solutions, mobile/device/user management, VoIP phone systems, active directory, as well as folder access and permissioning.
• Knowledge and expertise in business processes, service level agreements, standard operating procedures and policies.

Responsibilities

• Respond to assigned help desk tickets and provide solutions for reported customer problems - when problem is beyond level of expertise or area of responsibility, escalate issues to more senior IT staff.
• Document the details related to a problem and resolution in the IT Request System.
• Liaise team projects, complete tasks, and ensure they are completed on time and to specifications.
• Facilitate the configuration and deployment of computer refresh at local site.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level