User Support Specialist -EHRA- Early Career

State of North Carolina

1d • Hybrid

About The Position

The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT’s mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet.
Salary Range: $70,528 - $105,793
The position is designated Statutory Exempt (EHRA) and is exempt from the State Human Resources Act
Are you ready to take the next step in your career? We currently have an opening for a User Support Specialist
This position may be eligible for hybrid remote work in accordance with state policy and the agency’s remote work program but does require weekly onsite work
The Early Career Associate Program is ideal for recent graduates, early-career professionals, or those looking to transition to a new career seeking broad exposure to state IT operations. The Early Career Associate Program is a two-year on-the-job training (OJT) program designed for individuals with three years or less of professional experience. After gaining exposure to the role through the development process, participants will have the opportunity to be placed in a permanent role based on mutual fit and career goals.
About the Division: The vision of the Enterprise Data Office is to be the trusted partner for enabling a data-driven government. Its mission is to empower leaders to make informed decisions that improve outcomes for North Carolina through the preparation, sharing, analysis, and management of the state’s data. The Enterprise Data Office (EDO) within the Department of Information Technology Services (DIT), leads statewide collaboration on secure, effective, and high quality use of data across agencies, advancing shared data priorities and governance practices. EDO Operations supports all applications and workstreams under EDO by providing 24/7 technical assistance, system maintenance, data flow management, user support, training, and audit activities to ensure reliable and secure operations for programs such as CJLEADS and other enterprise platforms. As part of its core mission, EDO is accountable for enterprise data management, flexible and interoperable data governance, and the secure delivery of high quality, privacy protected data that enables evidence based decision making across the State. This position requires a fingerprint-based background search. Hires must agree to a fingerprint-based background search prior to being hired

Requirements

• Bachelor’s degree in computer science or an IT related field from an appropriately accredited institution and two years of experience in the information technology field related to the position’s role OR Associate degree in computer science or an IT related field from an appropriately

Nice To Haves

• Strong knowledge of data/process analysis, validation, QA/testing, and enterprise application support, with experience in high‑availability systems.
• Proficient with analytical tools including Microsoft Project, Visio, Excel, and PowerPoint, and capable of supporting complex operational environments
• Experienced in user account administration, problem solving, and technical troubleshooting.
• Skilled in documenting processes, developing business requirements, and translating them into clear, actionable language for technical and non‑technical audiences
• Demonstrated ability to prepare clear oral and written reports, communicate across cross‑functional teams and leadership levels, and manage multiple priorities independently in fast‑paced environments

Responsibilities

• Provide operational oversight for IT Business Analysts on the EDO Operations Team
• Tier 3 support, handling complex issues and performing deeper analysis of data issues
• Ensure all GDAC systems are functioning and available for stakeholders
• Analyze data to assist in decision-making for all GDAC applications
• Operationalize new applications, working closely with stakeholders and developers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level