Usher Part-Time

Spiegelworld • Atlantic City, NJ

5d • $18 • Onsite

About The Position

Spiegelworld is looking for Theater Ushers to join their team at the HOOK within
Caesars Atlantic City. As an Usher, you will be responsible for ensuring a
positive and inviting atmosphere for guests at the venue. Your role will involve
not only delivering exceptional service, but also entertaining and engaging with
guests at a high level to leave a lasting impression. The ideal candidate should
possess strong communication skills, excel in guest service, and have a
people-oriented personality to effectively respond to guest needs. If you have a
love for entertainment, outgoing personality, and excellent guest service
skills, this could be the perfect opportunity for you to connect guests with
Spiegelworld shows. This position reports to the Ticketing & Venue Manager. This
is a part-time position that pays $17.50/hour and the shifts are generally
Wednesday, Thursday, Sunday: 4:45pm - 8:45pm and Fri & Sat: 5:45pm - 11pm.

Requirements

• A minimum of one (1) year of customer service experience is required. Ideal candidates will have worked directly in the entertainment or performing arts industries.
• Earned a High School diploma or equivalent.
• Physical requirements include ability to stand and walk for long periods of time; lift up to 40 lbs.; read small print on tickets; climb stairs; open doors repeatedly; and work in an environment with loud noises, flashing lights, haze, smoke effects and dim lights.
• Must be comfortable using a handheld device and two-way radio.
• Able to work indoors and outdoors in a single shift
• Must be comfortable wearing company provided costumes for guest experiences
• Strong work ethic with flexibility to work nights, weekends, and holidays.
• Ability to work independently and as part of a team.
• Effectively assist with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise and firmness.
• Display an understanding of, sensitivity to, and appreciation for the diverse ethnic, socio-economic, disability, and genders of guests and co-workers.
• Maintain a professional, neat and well-groomed appearance, adhering to SPW uniform and appearance guidelines.
• Comfortable improvising in the moment as part of the guest experience.
• Ability to effectively communicate in English, both written and verbal.
• Able to work in a club/nightlife atmosphere with loud music, haze, smoke effects and flashing lights.
• Ability to remain calm under emergency situations with regards to guests and venue evacuations.
• Successful background check clearance prior to hire
• Must be at least 18 years of age.
• Ability to work evenings, weekends, and holidays as scheduled/needed.
• Must have valid work authorization for the US.

Responsibilities

• Identify and engage with potential guests through face-to-face interactions in a friendly, courteous, and professional manner.
• Efficiently scan tickets and escort guests to the correct seating location.
• Demonstrate an in-depth knowledge of the venue including load-in/load-out and evacuation procedures.
• Actively engage in our antiracist commitment and internal practices by participating in offered learnings, engaging in conversations around Equity, Diversity, Inclusion, and Accessibility, and helping us maintain a safe and welcoming workspace.
• Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction.
• Check assigned section for cleanliness and assist in keeping venue clean during, between, and after shows.
• Willing to participate and perform in costume for entrance experience.
• Support guest and workplace safety by following established procedures.
• Visually sweep the venue for potential safety issues and lost/found items.
• Be aware of venue/house rules and enforce them in a courteous manner or escalate appropriately.
• Remain at assigned post throughout the event unless taking an assigned break.
• Assists with show queues based on the usher station to provide a seamless execution of performances
• Notifies supervisors and/or security of any unusual events, circumstances, missing items or alleged thefts.
• Keeps all areas of work clean and organized.
• Performs all duties in accordance with departmental and Spiegelworld polices, practices, and procedures.
• Is a self-starter and able to work in a hectic fast-paced environment, while maintaining a professional, courteous demeanor.
• Other duties as assigned by your manager.

Benefits

• Benefits include access to a network of support for our employees’ health & well-being, and paid time off including holiday pay opportunities.
• Spiegelworld offers employee discounts on goods and services that will help our employees live a better and healthier life.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED