Utility Billing & Administrative Support Specialist
About The Position
Founded in 2003, PEM is a full-service utility management company offering tailored solutions and best-in-class customer service. We offer meter installation, reading, billing, collections and street light repair services. Our mission is to provide excellent service that exceeds customer expectations. PEM has a fast-paced, energetic culture, and always maintains a focus on our six core principles of community, service, value, passion, integrity and teamwork. We are seeking a detail-oriented Utility Billing & Administrative Support Specialist to support our billing and accounts receivable operations. This role focuses on utility bill data entry, navigating public utility websites, and maintaining accurate billing records. The position is primarily independent and task-focused, with internal communication handled via email and chat. While the role is stationed at the front desk, it does not involve answering phones. The work schedule is Monday - Friday 8AM - 4:30PM.
Requirements
- Strong attention to detail and accuracy
- Comfortable with data entry and repetitive administrative tasks
- Ability to navigate multiple online utility portals efficiently
- Basic proficiency with office software and document scanning
- Reliable written communication skills for internal email and chat
- Ability to work independently and manage time effectively
- And above all else, we value integrity in everything our team members do.
Responsibilities
- Enter utility bill data accurately into the Starnik system
- Search, access, and navigate public utility websites to retrieve billing information
- Scan and process checks and supporting billing documentation
- Update and maintain customer billing profiles
- Provide administrative support to the billing and accounts receivable teams
- Ensure accuracy and completeness of billing records and data entries
- Communicate internally with team members via email and chat platforms
- Maintain organized digital and physical records
- Other duties as assigned
Benefits
- Competitive salaries
- Company-paid health insurance after 90 days
- Paid holidays and time off
- 401(k) retirement savings with company match
- Extensive training and development opportunities
- Opportunities to volunteer and give back to the community
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
