UTS OnDemand Dispatcher, Parking & Transportation

University of Virginia

8d • $19 - $22 • Onsite

About The Position

UTS OnDemand Dispatchers are responsible for training and supervising Parking and Transportation staff on an overnight schedule. In addition to training duties, OnDemand dispatchers are expected to issue, monitor, and collect department equipment, respond to radio transmissions, answer phone calls, book rides, respond to accidents and incidents, and communicate with the maintenance division.

Requirements

• High school diploma or equivalent
• At least two years of experience within a fixed route or micro transit organization providing front-line customer service.
• Virginia Commercial Driver's License (CDL) Type A or B with Passenger and Air Brake endorsements or a valid State of Virginia Driver's License. Must have a point balance of -3 or above via a good driving record on existing license.

Responsibilities

• Train and supervise Parking and Transportation staff on an overnight schedule.
• Serve as primary radio contacts with drivers on the road. Respond to emergencies on route, investigate accidents, plan, and establish service detours and modifications.
• Schedule drivers to cover shifts and maintain the online scheduling software.
• Report mechanical issues to management and in-house maintenance staff.
• Submit nightly service summaries stating the number of rides, detailing driver attendance and performance, and reporting any incidents that occur during service.
• Control GPS interface.
• Respond to public questions and concerns and book rides as requested.
• Operate an OnDemand vehicle as required to support Parking and Transportation services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED