UX Research Intern

iHeartMedia • Nashville, TN

1d • $14 - $17

About The Position

iHeartMedia, the number one audio company in America, reaches 90% of Americans every month -- a monthly audience that’s twice the size of any other audio company – almost three times the size of the largest TV network – and almost 4 times the size of the largest ad-supported music streaming service. In fact, we have: More #1 rated markets than the next two largest radio companies combined; We’re the largest podcast publisher, with more monthly downloads than the second- and third-largest podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix; iHeart is the home of many of the country’s most popular and trusted on-air personalities and podcast influencers, who build important connections with hundreds of communities across America; We create and produce some of the most popular and well-known branded live music events in America, including the iHeartRadio Music Festival, the iHeartRadio Music Awards, the iHeartCountry Festival, iHeartRadio Fiesta Latina and the iHeartRadio Jingle Ball Tour; iHeartRadio is the #1 streaming radio digital service in America; Our social media footprint is 7 times larger than the next largest audio service; and We have the only complete audio ad technology stack in the industry for all forms of audio, from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to all forms of audio at an unparalleled scale. As a result, we’re able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option. Because we reach almost every community in America, we’re committed to providing a range of programming that reflects the diversity of the many communities we serve – and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone. Only one company in America has the #1 position in everything audio: iHeartMedia! If you’re excited about this role but don’t feel your experience aligns perfectly with the job description, we encourage you to apply anyway. At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do! iHeart helps you find a listening experience you'll love with the least amount of friction. A full audio service, we provide the best live radio, artist stations, playlists, podcasts, and streaming music all in one app. We deliver all of this as a companion who knows your likes and dislikes, and uses that understanding to help organize, contextualize, and recommend the most relevant content for you. We’re searching for a UX Research Intern to join our family. Our digital products harmonize live radio, artist stations, playlists, and podcasts, offering a personalized audio experience. In this role, you'll work closely with experienced UX researchers, learning to design and conduct user research that delivers impactful findings to enhance the user experience. You'll participate in design sprints and collaborate on cross-discipline teams, all while honing your skills in creating user-centered design solutions. Please Note: This internship is based in New York, NY, but the hiring manager is located in Nashville, TN. While we are open to considering candidates from the Nashville area, please be aware that Nashville-based interns will not be able to participate in the in-person "team" aspects or the broader summer program events hosted at our New York City headquarters.

Requirements

• Pursing a BA/BS degree in User Experience (UX) Human Centered Design, Human Computer Interaction (HCI), Psychology, Social Science related fields.
• Familiar with user experience platforms, like UserTesting
• Cross-Discipline Collaboration: Participate in collaborative efforts with UX designers, Product Managers, and Engineers, including attending and contributing to team meetings.
• Support Research Initiatives: Assist in conducting various research methods—such as user interviews, surveys, usability studies, and concept testing—to identify user behaviors, preferences, and pain points.
• Data Analysis: Help analyze both qualitative and quantitative data from user research studies, which includes coding interview transcripts, identifying core themes, and summarizing findings in comprehensive reports.
• Stakeholder Communication: Prepare and deliver reports and presentations to communicate research findings to stakeholders, utilizing visualizations like charts and graphs to illustrate key insights.
• Project Ownership: Lead and be responsible for one main research project throughout its full lifecycle—from initial research to testing builds—while documenting the process, failures, and iterations.
• Technical Evaluation: Perform heuristic evaluations for Web, iOS, or Android platforms.
• Presentation Leadership: Prepare and lead at least one research or design presentation for a non-design audience, such as Product Managers or Engineers.

Responsibilities

• Participate in cross-discipline collaboration with UX designers, Product Managers and Engineers like team meetings.
• Assist conducting research methods like user interviews, surveys, usability studies and concept testing to gather insights on user behavior, preferences, and pain points.
• Help analyze qualitative and quantitative data from user research studies. This involves coding interview transcripts, identifying themes, and summarizing findings in reports.
• Prepare reports and presentations to communicate research findings to stakeholders. This includes creating visualizations, such as charts and graphs, to illustrate key insights.
• Lead and be responsible for one main research project throughout its full lifecycle—from initial research to testing builds—while documenting the process, failures, and iterations.
• Perform heuristic evaluations for Web, iOS, or Android platforms.
• Prepare and lead at least one research or design presentation for a non-design audience, such as Product Managers or Engineers.

Benefits

• Employer sponsored medical, dental and vision with a variety of coverage options (employees meeting ACA measurement)
• A 401K plan
• Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
• A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Intern