UX Researcher, Quantitative Analysis

Roku • San Jose, CA

4d • $90,000 - $100,000 • Hybrid

About The Position

Roku is looking for a Researcher to primarily work on customer sentiment surveys conducted in conjunction with product A/B tests, as well as other quantitative research tasks. This role requires collaboration with multiple cross-functional partners, including Product Management, Data Analytics, Engineering, Design, and other researchers. This role provides the opportunity to work on projects that will be seen and enjoyed by millions of customers in a capacity that supports major decision-making on new products and features.

Requirements

• Proven skills with survey design, quantitative analysis, and experimental designs
• Ability to effectively work with the wider business at Roku, such as data analysts and other UX researchers, to incorporate their data into cross-functional reporting and recommendations
• Confidence to make recommendations to experiments being run by others
• Strong communication, presentation, interpersonal, and analytical skills
• Persuasive presentation skills, reporting both qualitative and quantitative data
• Strong project management skills with the ability to define, plan, and execute projects across a wide range of product areas
• Ability to support timely communication and connection across multiple time zones
• Ability to leverage AI to streamline research processes and deliverables
• A passion for researching and understanding people
• 3-5 years of expertise as a consumer researcher in an industry setting
• Bachelor’s or Master’s Degree in related fields, such as Human Computer Interaction, Psychology, Sociology, Anthropology, Market Research

Nice To Haves

• Experience with more advanced survey/analysis techniques, such as MaxDiff, Conjoint, etc.
• Experience with qualitative UX research methods, allowing you to work on other project types as needed

Responsibilities

• Developing, planning, and executing research initiatives to understand what impacts product and feature sentiment, most often in the context of experimental A/B tests
• Being an active collaborator on the design of experimental A/B tests
• Working closely with a wide variety of Product Managers, Data Analysts, and others to identify the problems and business goals that your research will address
• Collecting and analyzing user sentiment through surveys, and working with others to combine these findings with behavioral data, to inform product decisions
• Effectively present research insights to diverse stakeholder audiences through written reports and live presentations
• Understand and confidently communicate the strengths and weaknesses of different experimental designs, different research approaches, and the findings of your research studies
• Optimize and automate repetitive research processes to drive efficiency and scale the sentiment survey program
• Additionally, conduct other quantitative research to help Roku better understand the needs, pain points, and experience of customers (potentially involving ongoing tracker surveys)
• Collaborate with fellow world-class user researchers internationally and the Director of UX Research

Benefits

• health insurance
• equity awards
• life insurance
• disability benefits
• parental leave
• wellness benefits
• paid time off
• global access to mental health and financial wellness support and resources
• Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension).
• Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level